Lori Harvey
Santa Rosa,CA
Summary
Friendly and professional with a proven track record in customer service. Skilled in learning about and representing the overall vision of an organization to patrons, customers and clients.
Overview
19
19
years of professional experience
Work History
ReStore Manager
Habitat for Humanity of Sonoma County
Santa Rosa, CA
09.2016 - 10.2025
- Oversaw all aspects of running apx. 40,000sf donation based non-profit resale store.
- Reported to CEO and Board of Directors.
- Prioritized customer service and community engagement while generating revenue for this internationally respected non-profit organization.
- Led team of 15 crew members.
Box Office Manager
Santa Rosa Junior College Theater Department
Santa Rosa, CA
09.2006 - 09.2016
- Managed ticket sales and customer service operations for theater events.
- Supervised box office staff, ensuring efficient workflow and proper training.
- Implemented cash handling procedures to improve financial accountability.
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
Education
Computer And Information Sciences
Santa Rosa Junior College
Santa Rosa, California, CAHigh School Diploma - General Studies
McHenry Community High School
McHenry, ILInterior Design
McHenry County College
Crystal Lake, ILSkills
- Customer service
- Team leadership
- Community engagement
- Verbal and written communication
Timeline
ReStore Manager
Habitat for Humanity of Sonoma County
09.2016 - 10.2025
Box Office Manager
Santa Rosa Junior College Theater Department
09.2006 - 09.2016
Computer And Information Sciences
Santa Rosa Junior College
High School Diploma - General Studies
McHenry Community High School
Interior Design
McHenry County College