Lori Higgins
Katy,TX
Summary
Client-focused Pharmacy Technician with over 20 years of experience in delivering outstanding customer service. Well-versed in managing inventory levels, procuring new stock, bookkeeping, merchandising, stock pricing, and point of sale service. Exhibits exceptional customer-relation and decision-making skills, strong work ethic, and professional conduct. Dedicated professional eager to master new skills and provide top-quality patient care while achieving personal and professional growth. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician II
Memorial Hermann Specialty Pharmacy
05.2024 - Current
- Maintains productivity rates and meets quality expectations determined by management
- Communicates with various pharmacy team members as needed to coordinate timely prescription dispensing
- Answers, resolves and triages inbound inquiries on the telephone
- Delivers medications to patient care areas
- Attends to patients as a liaison and gathers medication history
- Demonstrates attention to detail in completing tasks and communication with patients and healthcare providers
- Ability to efficiently complete multiple daily work assignments while operating independently
- Ability to work cross-functionally to solve problems and improve quality and service
- Troubleshoot and resolve billing rejections
- Provide customer service to patients by conducting inbound and outbound calls to schedule delivery of medications
- Tracks packages to ensure patient receives medication in a timely manor
- Communicates with various pharmacy team members as needed to coordinate timely prescription dispensing and reports errors, omissions, or incidents to pharmacist
- Works proactively to solve issues that may arise
Cashier
HEB
03.2016 - Current
- Restocked, arranged and organized merchandise in front lanes to drive sales
- Helped customers complete purchases, locate items and join loyalty program to promote satisfaction and sales numbers
- Processed POS transactions, including cash, checks, credit purchases, refunds or exchanges
- Mentored new teammates on POS system operation, customer service strategies and sales goals
Certified Pharmacy Technician II
Kelsey Seybold Pharmacy
09.2010 - 05.2024
- 20+ years of experience as a certified pharmacy technician
- Proven track record of providing excellent customer service to patients, medical staff and other healthcare professionals
- Experienced in accurately entering patient and medication information into the pharmacy computer system
- Proficient in accurately maintaining medication inventory
- Ability to multitask and work in a fast-paced environment
- Ability to remain calm and professional in emergency situations
Certified Pharmacy Technician II
Walgreens
05.2007 - 09.2010
- Knowledgeable in the preparation and dispensing of medications and drugs
- Experienced in drug inventory control, counting, pouring, mixing, packaging, and labeling of medications
- Excellent customer service skills with the ability to answer questions and provide information
- Ability to handle cash register operations and other financial transactions
- Maintained compliance with all applicable laws and regulations
Certified Pharmacy Technician
Shopko
09.2000 - 03.2007
- Compassionately serve customers and answer questions in a professional manner
- Expertise in accurately filling prescription orders and maintaining medication inventory
- Proficient in using computer applications to enter patient information and process prescriptions
- Collaborate with pharmacists to provide excellent customer service and resolve customer issues
- Prepare medications efficiently and accurately, according to specific instructions
- Assisting training new pharmacy technicians and provide guidance to peers
Education
Diploma -
Luxemburg Casco High
Luxemburg, WISkills
- Patient confidentiality
- Updating medication histories
- Insurance confirmation
- Drug security
- Proper labeling procedures
Certification
- Registered Pharmacy Technician, Texas State Board of Pharmacy, 05/01/07, Present
- Certified Pharmacy Technician, Pharmacy Technician Certification Board, 07/01/06, Present
Timeline
Certified Pharmacy Technician II
Memorial Hermann Specialty Pharmacy
05.2024 - Current
Cashier
HEB
03.2016 - Current
Certified Pharmacy Technician II
Kelsey Seybold Pharmacy
09.2010 - 05.2024
Certified Pharmacy Technician II
Walgreens
05.2007 - 09.2010
Certified Pharmacy Technician
Shopko
09.2000 - 03.2007
Diploma -
Luxemburg Casco High
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