Lori Hughes
Kittanning,PA
Summary
Organized problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
Pittsburgh, PA
01.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Construction Manager
3rs Estimate Home Improvement
Kittanning , PA
06.2021 - 03.2023
- Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
- Resolved any issues that arose during the course of a project in a timely manner.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
- Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
- Worked closely with city officials regarding permits required for various types of construction projects.
- Developed detailed plans for projects based on customer needs and expectations.
- Inspected roofs to determine repair or replacement needs.
- Installed new shingles, tiles, and other roof coverings on residential homes.
- Removed old shingles and replaced with new ones while adhering to local building codes.
- Created a safe work environment by following OSHA regulations regarding use of fall protection equipment.
- Cleaned up debris from job sites before leaving the area after completing project.
Office Administrator
Drug Plastics and Glass
Kittanning , PA
07.2011 - 07.2022
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Kittanning Senior High School
Kittanning, PA06-2002
Skills
- Employee Scheduling
- Task Delegation
- Operations Management
- Recruiting and interviewing
- Decision-Making
- Administration and Reporting
- Excellent Communication
- Time Management
- Written Communication
- Adaptability
- Staff Management
- Employee engagement
- Customer Service
- Positive Attitude
- MS Office
Timeline
Assistant Manager
Speedway Gas Station
01.2024 - Current
Construction Manager
3rs Estimate Home Improvement
06.2021 - 03.2023
Office Administrator
Drug Plastics and Glass
07.2011 - 07.2022
High School Diploma -
Kittanning Senior High School