Lori Jacques
Key Largo
Summary
Results-driven professional with a strong focus on enhancing customer satisfaction, team leadership, and operational efficiency. Proven ability to resolve complaints promptly and foster positive customer relationships.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Florida Bay Club
Key Largo, FL
12.2020 - Current
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service
Property Manager
Seafarer Resort And Beach, Key Largo
Key Largo, FL
04.2022 - 06.2024
- Oversaw property operations, ensuring compliance with regulations and maintaining high service standards.
- Conducted regular inspections to identify issues, proactively addressing concerns before they escalated.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Collected payments
- Made reservations
- Communicated effectively with owners, residents, and on-site associates.
Server
Island Grille
Islamorada, FL
12.2020 - 11.2021
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Resolved customer complaints effectively, enhancing overall dining experience and guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Armed Security Officer
Delta Force P.I
Escanaba, MI
07.2018 - 03.2019
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify potential security risks and maintain order within assigned areas.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement when necessary.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Lead Patient Care Technician
Bay Area Medical Center
Marinette, WI
09.1999 - 05.2018
- Supervised daily operations of patient care team to ensure optimal service delivery.
- Trained and mentored junior technicians on best practices in patient support and care protocols.
- Implemented process improvements that enhanced patient satisfaction and workflow efficiency.
- Coordinated communication between multidisciplinary teams to streamline patient care procedures.
- Provided compassionate end-of-life care for terminally ill patients while offering support to families during difficult times.
- Increased efficiency of patient care processes through effective communication with colleagues, physicians, and management.
- Demonstrated strong attention to detail in documenting patient information according to established guidelines.
- Improved patient outcomes by closely monitoring vital signs and reporting any changes to the medical team.
- Mentored new Patient Care Technicians, sharing knowledge and best practices for improved performance across the team.
- Maintained clean and safe environment to promote patient safety and comfort.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Created and maintained the schedule for all patient care techs.
Education
CNA - Nursing Assistant
NWTC
Marinette, WI12-1989
911 Dispatcher - Dispatch
NWTC
Green Bay, WI05-2016
Emergency Medical Technician - Emergency Medicine
NWTC
Green Bay, WI01-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Customer relationship management (CRM)
- Policy enforcement
- Orientation and training
- Project management
- Multitasking and organization
- Scheduling and planning
- Employee supervision
- Orientating and training
- Multitasking
Timeline
Property Manager
Seafarer Resort And Beach, Key Largo
04.2022 - 06.2024
Assistant Manager
Florida Bay Club
12.2020 - Current
Server
Island Grille
12.2020 - 11.2021
Armed Security Officer
Delta Force P.I
07.2018 - 03.2019
Lead Patient Care Technician
Bay Area Medical Center
09.1999 - 05.2018
911 Dispatcher - Dispatch
NWTC
CNA - Nursing Assistant
NWTC
Emergency Medical Technician - Emergency Medicine
NWTC