Lori Jones
Philadelphia,PA
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
29
29
years of professional experience
Work History
Supervisor, Revenue Recovery
Envision Physician Services
01.2021 - 09.2025
- Assign work
- Supervise and train staff on new work processes and systems
- Monitor and track the appeal inventory of work for employees
- Research payer/insurance appeals process
- Monitor employee appeals and follow-up workflow
- Monitor and maintain workflow production standards among the group of Revenue Recovery representatives
- Review productivity and quality standards and recommend merit increases and administer disciplinary actions
- Responsible for processing payroll of the department employees, including tracking employee time off requests
- Documents any problems related to staffing, morale, work methodology procedures and recommends action to the department manager.
- Worked on special projects as assigned by management
- Adhere to all company policies and procedures
- Ensure staff members follow company policies and procedures.
- Review staff performance, conducted performance evaluations, and implemented corrective action
- Perform other duties as assigned
- Read and abide by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures, and other corporate mandates, including participation in mandatory training programs
- Support and abide by the values of the company
Technical Coordinator
Envision Physician Services
01.2020 - 01.2021
- Monitor Jr. representatives by performing Quality Analytics reviews
- Maintain intermediate-expert skill level in all functions to provide support when the department is back logged.
- Monitor payer policy, ensuring departmental growth and revenue projections keep in trend with regulatory changes.
- Track worklist-queues and other internal systems to confirm completion of Revenue Recovery assignments
- Train new and transitioning employees
- Communicate software and departmental concerns to Management.
- Provide pivoting solutions for project resolution when reps are presented with issues that provide no way forward.
Revenue Recovery Representative
Envision Physician Services
12.2017 - 01.2020
- Oversee several repayment projects to maximize accurate rebilling and repayments
- Assist Management and Analyst with review of payment data, if necessary
- Work internal departmental projects that has helped collect over $111k
- Research newly implemented payer rules and regulations
- Train new and transitioning employees
- Adjusted accounts
Accounts Receivable (Commercial Denials) Representative
Envision Physician Services
10.2016 - 12.2017
- Appeal denied claims for Commercial Insurance Companies
- Work large down coding projects
- Met and exceeded department standard and requirements
Customer Service Representative
Envision Physician Services
11.2008 - 10.2016
- Contact third party payers to resolve discount/underpayment issues
- Notify Management of any payer policy changes so the unit can respond accordingly
- Adhere to all company policies and procedures
Service Assistant
Old Country Buffet
05.1996 - 05.2017
- Schedule and host significant parties of 100 people or more
- Resolve specific situations with patience and sensitivity to customers’ needs
- Assist manager with other primary upkeep and maintenance of business
Education
DPT Business School
Philadelphia, PASkills
- Microsoft Office suite
- EmBillz billing system
- Athena IDX
- Timekeeping and payroll
- Human resource systems tools (eg,Kronos, HealthStream, Oracle)
Related Experience (Externship)
- Penn Care J.E Wood Clinic
- Philadelphia, PA
- Administrative Medical Assistant 7/08 - 9/08
- Maintained and filed medical records and referrals
- Scheduled and confirmed appointments
- Verified patient information in the IDX system
Timeline
Supervisor, Revenue Recovery
Envision Physician Services
01.2021 - 09.2025
Technical Coordinator
Envision Physician Services
01.2020 - 01.2021
Revenue Recovery Representative
Envision Physician Services
12.2017 - 01.2020
Accounts Receivable (Commercial Denials) Representative
Envision Physician Services
10.2016 - 12.2017
Customer Service Representative
Envision Physician Services
11.2008 - 10.2016
Service Assistant
Old Country Buffet
05.1996 - 05.2017
DPT Business School
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