Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Keator

Hudson,NY

Summary

Exceptional Customer Service skills with 15+ years experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Guest Service Supervisor

Alltown Fresh
09.2022 - Current
  • Assist with daily paperwork when needed
  • Deliver bank deposits when needed
  • Order merchandise/supplies for store
  • Check in vendors
  • Weekly audits
  • Deliver excellent guest service
  • Front, face and flex throughout shift

SOM

Alltown Fresh
03.2022 - 09.2022
  • Complete daily accounting paperwork and submit by deadline
  • Assist the General Manager with managing the day to day operations of the store
  • Monitors shift and cash handling inventory
  • Maintain grand opening ready standards
  • Makes daily bank deposits
  • Order inventory for store
  • Weekly cycle counts/audits
  • Promotes a high level of guest service

Assistant Manager

XTRA Mart
05.2019 - 02.2022
  • Assisting the store manager with the ongoing day to day operations of the store.
  • Direct supervision of staff.
  • High level of customer service.
  • Store appearance.
  • Implementing office procedures.
  • Weekly cycle counts
  • Make bank deposits
  • Order merchandise for store
  • Check in merchandise
  • Operate and manage store in the absence of store manager
  • Resolve customer complaints

Shift Leader

XTRA Mart
09.2018 - 05.2019
  • Demonstrated ability to deliver excellent customer service.
  • Make bank deposits.
  • Order merchandise for store
  • Check in merchandise
  • Assist in daily paperwork when needed.
  • Assist with weekly cycle counts
  • Cleanliness both inside and outside of store.
  • Ability to work unsupervised.
  • Resolve customer complaints

Cashier

XTRA Mart
04.2005 - 09.2018
  • In an environment of high sales volume and customer interaction:
  • Responsible for managing all the credit card and cash transactions in the store sales environment
  • Responsible for balancing cash draw at close and opening of shift
  • Conform to proper procedures and reconciliation for the sales and cash awards of New York State Lottery tickets
  • Manage high volume of gasoline purchases
  • Ordering and stocking grocery inventory
  • Maintain attention to detail with all monetary transactions
  • Provide a consistent customer service and a clean service environment

Teacher's Aide

Columbia-Greene Community College Day Care Center
01.2003 - 01.2003
  • Assist with 3 - 5 year olds in a day care environment

Cashier

XTRA Mart
01.2000 - 01.2002
  • Part-time cashier in a busy store environment

Education

GED -

Skills

  • Customer Service (10 years)
  • Shift management
  • Customer Service Skills (10 years)
  • Assistant Manager Experience (1 year)
  • Management
  • Cash Handling (10 years)
  • Cash Register (10 years)
  • Audits

Timeline

Guest Service Supervisor

Alltown Fresh
09.2022 - Current

SOM

Alltown Fresh
03.2022 - 09.2022

Assistant Manager

XTRA Mart
05.2019 - 02.2022

Shift Leader

XTRA Mart
09.2018 - 05.2019

Cashier

XTRA Mart
04.2005 - 09.2018

Teacher's Aide

Columbia-Greene Community College Day Care Center
01.2003 - 01.2003

Cashier

XTRA Mart
01.2000 - 01.2002

GED -

Lori Keator