Lori Klocke
Edwardsville,KS
Summary
Proven server with a track record of enhancing customer satisfaction and sales at Johnny’s Tavern through exceptional service and upselling high-end products. Demonstrated strong work ethic and guest engagement skills, significantly increasing sales. Experienced in resolving complaints and fostering customer relationships, showcasing exceptional customer service and cash handling abilities.
Overview
11
11
years of professional experience
Work History
Server
Johnny’s Tavern
03.2022 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Saints Pub and Patio
03.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Black Bear Diner
11.2019 - 04.2022
Shift supervisor. I opened the restaurant in the morning.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Martin City Brewing Company
06.2013 - 10.2017
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Education
General
North Kansas City High School
North Kansas City05.1994
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Johnny’s Tavern
03.2022 - 10.2024
Server
Saints Pub and Patio
03.2021 - 04.2022
Server
Black Bear Diner
11.2019 - 04.2022
Server
Martin City Brewing Company
06.2013 - 10.2017
General
North Kansas City High School
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