- Mindfulness Practices
- Road Trips
- Knitting and Crocheting
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Video Gaming
- Reading
- Watching Movies and TV Shows
- Strategy Games
- Genealogy
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Gardening
- Music
Lori Krell-Boettcher
Solon
Summary
Dedicated restaurant server with a strong focus on customer satisfaction, attention to detail, and efficient POS operation. Proven ability to foster positive guest relationships and manage multiple tasks in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Restaurant Server
Frida Kahlo Mexican Restaurant
08.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Memorized menu items and daily specials to effectively communicate with guests and enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Processed transactions accurately using point-of-sale system, maintaining cash handling protocols.
- Managed multiple tables efficiently during peak hours, prioritizing tasks to maximize service speed.
- Addressed guest inquiries and complaints promptly, fostering positive relationships and repeat business.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Medicare Compliance Auditor
University of Iowa Hospital and Clinics
1999 - 2002
- Conducted Medicare compliance audits to ensure adherence to inpatient healthcare regulations and standards.
- Collaborated with physicians to implement corrective actions for audit findings.
- Reviewed documentation to verify accuracy and completeness of compliance data.
- Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
Outpatient Medical Coder
University of Iowa Hospital and Clinics
1997 - 1999
- Reviewed medical records for accurate outpatient coding and documentation compliance.
- Assigned appropriate codes to outpatient services, ensuring alignment with regulatory standards.
- Collaborated with healthcare providers to clarify documentation and improve coding accuracy.
- Utilized coding software, paper and electronic health record systems for efficient data entry and retrieval.
- Upheld strict confidentiality policies regarding sensitive patient information while adhering to HIPAA requirements.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Correctly coded and billed medical claims for various hospital outpatient clinics.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Unit Clerk
Mercy Hospital
1995 - 1997
- Managed patient records, ensuring accuracy and compliance with hospital protocols.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Processed patient admissions and discharges.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Education
Associate of Science - Health Information Management
Kirkwood Community College
Cedar Rapids, IA05-1997
Skills
- Customer satisfaction
- Order taking
- Guest service
- Exceptional communication
- Detail-oriented
- POS system operation
- Cleaning and sanitizing
Interests
Timeline
Restaurant Server
Frida Kahlo Mexican Restaurant
08.2025 - Current
Medicare Compliance Auditor
University of Iowa Hospital and Clinics
1999 - 2002
Outpatient Medical Coder
University of Iowa Hospital and Clinics
1997 - 1999
Unit Clerk
Mercy Hospital
1995 - 1997
Associate of Science - Health Information Management
Kirkwood Community College