Lori Lance
Osgood
Summary
Detail-oriented office clerk with expertise in data entry, file organization, and customer service. Proven ability to streamline operations and enhance client satisfaction.
Overview
7
7
years of professional experience
Work History
Office Clerk
GEI Fluid Power
Milan, IN
06.2023 - 09.2023
- Assisted in inventory management, tracking supplies to support daily operations effectively.
- Supported financial recordkeeping by processing invoices and updating accounts payable files.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Title Clerk
Acra Automotive
Greensburg, IN
09.2022 - 02.2023
- Processed vehicle titles and registrations efficiently in accordance with state regulations.
- Assisted customers with title inquiries, ensuring clarity and satisfaction throughout the process.
- Maintained organized filing system for vehicle documents, enhancing retrieval speed and accuracy.
- Utilized dealership management software for data entry and tracking of title information.
- Conducted thorough checks on documents to prevent errors and streamline processing times.
Receptionist
The Terrace of St Cloud
St Cloud, FL
10.2021 - 02.2022
- Greeted visitors and managed front desk operations to ensure a welcoming environment.
- Answered multi-line phone system, directing calls efficiently to appropriate departments.
- Maintained accurate appointment schedules, coordinating with staff and clients effectively.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Assisted in administrative tasks, including filing documents and managing office supplies inventory.
- Handled customer inquiries and concerns promptly, enhancing overall patient satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Manager
Infrastructure and Environmental Consultants
Lebanon, IN
05.2019 - 05.2021
- Oversaw administrative support functions, ensuring timely completion of tasks and reports.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Relocation Coordinator
Reindeer Auto Relocation
Zionsville, IN
03.2018 - 05.2019
- Coordinated logistics for vehicle transportation across multiple locations, ensuring timely deliveries.
- Managed customer inquiries and resolved issues related to relocation services effectively.
- Coordinated seamless relocations for clients, utilizing strong project management skills and attention to detail.
- Conducted post-move follow-ups with clients to gauge satisfaction levels and identify areas for improvement in future services offered by the company.
- Developed customized relocation plans tailored to individual client needs, leading to increased satisfaction rates.
- Devised creative problem-solving techniques to overcome unexpected obstacles during relocations, ensuring smooth transitions for clients.
- Collaborated with team members to coordinate complex moves, resulting in successful transitions for clients.
- Managed timelines and budgets effectively, ensuring all relocations were completed on time and within financial constraints.
Claims Analyst
Hachette Book Group Inc.
Lebanon, IN
09.2016 - 01.2018
- Analyzed complex claims data to identify discrepancies and ensure accurate processing.
- Evaluated claims for compliance with company policies, reducing errors in submissions.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
Education
Hotel, Motel, And Restaurant Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Data entry
- Maintaining records
- Verbal communication
- File maintenance
- Administrative support
- File organization
- Telephone reception
- Basic accounting
- Professional and mature
- Office administration
- Mail handling
- Document scanning
Timeline
Office Clerk
GEI Fluid Power
06.2023 - 09.2023
Title Clerk
Acra Automotive
09.2022 - 02.2023
Receptionist
The Terrace of St Cloud
10.2021 - 02.2022
Office Manager
Infrastructure and Environmental Consultants
05.2019 - 05.2021
Relocation Coordinator
Reindeer Auto Relocation
03.2018 - 05.2019
Claims Analyst
Hachette Book Group Inc.
09.2016 - 01.2018
Hotel, Motel, And Restaurant Management
Ivy Tech Community College of Indiana