Lori Langley
Lincoln,RI
Summary
Dedicated ambassador with strong skills in customer service and conflict resolution. Proven ability to foster positive guest experiences and promote brand awareness through effective communication. Results-driven professional with a background in hospitality. Skilled in guest education and team collaboration, contributing to enhanced service standards and guest satisfaction. Seeking to leverage expertise in training and problem-solving to drive impactful guest experiences.
Overview
13
13
years of professional experience
Work History
ambassador
MGM Resorts International - CORP
Las vegas , nv
12.2020 - 12.2024
- Assisted guests with inquiries, providing timely information and exceptional service.
- Promoted brand awareness through engaging guest interactions and personalized experiences.
- Collaborated with teams to maintain a welcoming atmosphere throughout the property.
- Managed guest feedback, addressing concerns to improve overall experience quality.
- Educated guests about resort amenities, fostering informed decisions during their stay.
- Trained new ambassadors on service standards and company policies for optimal performance.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Buffet server
Orleans Hotel & Casino
Las Vegas, Nevada
07.2011 - 03.2020
- Served food and beverages to guests in a fast-paced buffet setting.
- Maintained cleanliness and organization of buffet stations throughout service.
- Restocked food items and supplies to ensure continuous availability for guests.
- Engaged with guests to enhance their dining experience and gather feedback.
- Trained new servers on proper service techniques and buffet protocols.
- Assisted team members with cleaning designated areas, delivering beverages and restocking buffet dishes.
Education
Johnston High School
Johnston, RI06-1980
Skills
- Customer service
- Conflict resolution
- Brand promotion
- Guest education
- Team collaboration
- Relationship management
- Transaction processing
- Cash register operation
- Cash handling
References
References available upon request.
Timeline
ambassador
MGM Resorts International - CORP
12.2020 - 12.2024
Buffet server
Orleans Hotel & Casino
07.2011 - 03.2020
Johnston High School
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