Lori Leisch
Mesquite,NV
Summary
Dynamic Case Management Director with a proven track record at Quorum Health, skilled in process optimization and tailored patient care plans. Adept at fostering professional relationships and enhancing patient outcomes through effective utilization of case management software. Committed to improving healthcare performance while demonstrating compassion and leadership in team development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Physician Practice Director
Quorum Health Care
Mesquite, NV
12.2025 - Current
- Streamlined patient scheduling processes to enhance operational efficiency and reduce wait times.
- Coordinated interdisciplinary team meetings to enhance communication and collaborative care among providers.
- Analyzed practice performance metrics to identify areas for improvement and implement corrective actions.
- Optimized financial performance by developing annual budgets, monitoring expenses, and identifying cost-saving opportunities.
- Administered patient satisfaction surveys, used feedback to implement procedural changes that increased overall patient experience scores.
- Promoted a culture of continuous improvement by providing ongoing training opportunities for clinical and administrative staff members.
- Managed daily operations, ensuring compliance with healthcare regulations and organizational standards.
- Managed staff schedules, optimizing resource allocation and enhancing team productivity.
Clinical Manager
Quorum Health Care
Mesquite, NV
09.2025 - 12.2025
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Created work schedules for 10 employees and worked with 3 Medical Assistant Intern students.
Population Health Nurse
Quorum Health Care
Mesquite, NV
04.2025 - 09.2025
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Daily patient caseload from 3-10 patients.
- Educated patients and families on disease management, discharge planning, and health promotion strategies.
- Evaluated patient histories, complaints, and current symptoms.
Case Management Director
Quorum Health
Mesquite, NV
03.2022 - 04.2023
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Developed and administered budgets, authorized expenditures and monitored financial indicators to improve profitability.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Provided nurse case manager services to patients and their families in 25-bed critical access hospital.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
Remote Nurse Case Manager
United Health Group/Optum
Rock Springs, WY
10.2017 - 02.2022
- Managed caseloads of 30-70 clients monthly.
- Collaborated with healthcare team members, behavioral health advocates, and physicians to optimally assist clients with achieving health goals.
- Provided quality and compassionate nursing case management services across continuum of care to WY Medicaid members including Med/Surg, high risk maternity, pediatrics, and clients with complex /chronic needs.
- Provided education to clients on managing chronic health conditions.
- Helped resolve barriers or gaps in care, through available community resources.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Case Management Supervisor
Memorial Hospital Of Sweetwater County
Rock Springs, WY
03.2016 - 04.2017
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Responsible for assigning duties and supervising team of three case managers.
- Attended hospital quality meetings.
- Collaborated with physicians during medical rounds.
- Knowledge of Medicare health regulations.
- Responsible for patient caseload up to 20 inpatients.
Nurse Case Manager
Memorial Hospital Of Sweetwater County
Rock Springs, WY
03.2015 - 03.2016
- Educated patients and caregivers on healthcare protocols and processes.
- Ensured patients were at appropriate level of care through review of medical records and Interqual application.
- Average daily caseload of 8 patients.
- Arranged patient transfers to higher level of care, assisted living facilities, and short/long-term care.
- Worked collaboratively with payors and provided clinical information for continued care coverage.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
Care Transition Nurse
Memorial Hospital Of Sweetwater County
Rock Springs, WY
03.2014 - 03.2015
- Worked closely with nurses and social workers to provide transitional care for patients moving between care settings or from inpatient to outpatient treatment.
- Coordinated with physicians and caregivers to establish and initiate follow-up contact in cases of concern for patient well-being following transition.
- Introduced patients to Wyoming Rural Care Transition Pilot Program. Average daily caseload of 5 patients.
- Provided in-home patient visits within three days of hospital discharge, to provide education on chronic health conditions, completed medication reconciliation, answered any discharge questions/concerns patients had, and assisted patients with scheduling follow-up visit with primary care physician.
- Educated family members and caregivers on patient care instructions.
Wellness Director
Deer Trail Assisted Living
Rock Springs, WY
04.2013 - 03.2014
- Wellness Director at assisted living/memory care facility.
- Supervised 15-20 nursing assistants and 8-10 nurses.
- Responsible for hiring, training and retaining staff members.
- Collaborated with residents, family members, physicians, community members, to ensure excellent resident care.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Nursing
University of Wyoming
Laramie, WY05-2014
Associate of Science - Nursing
Western Wyoming Community College
Rock Springs, WY05-2001
Skills
- Patient readmission management
- Teamwork and collaboration
- Patient discharge coordination
- Case management software proficiency
- Effective utilization
- Patient scheduling
- Healthcare compliance
- Performance improvement
- Professionalism
- Employee performance
- Staff management
- Multidisciplinary team collaboration
Certification
- Registered Nurse-Nevada State Board of Nursing-Expires 3/21/2028
- Registered Nurse-Wyoming State Board of Nursing-Expires 12/2028
- Certified Nurse Case Manager-Commission for Case Manager Certification- 5/1/2019-5/31/2029
- BLS-American Heart Association-Expires 10/2026
Timeline
Physician Practice Director
Quorum Health Care
12.2025 - Current
Clinical Manager
Quorum Health Care
09.2025 - 12.2025
Population Health Nurse
Quorum Health Care
04.2025 - 09.2025
Case Management Director
Quorum Health
03.2022 - 04.2023
Remote Nurse Case Manager
United Health Group/Optum
10.2017 - 02.2022
Case Management Supervisor
Memorial Hospital Of Sweetwater County
03.2016 - 04.2017
Nurse Case Manager
Memorial Hospital Of Sweetwater County
03.2015 - 03.2016
Care Transition Nurse
Memorial Hospital Of Sweetwater County
03.2014 - 03.2015
Wellness Director
Deer Trail Assisted Living
04.2013 - 03.2014
Bachelor of Science - Nursing
University of Wyoming
Associate of Science - Nursing
Western Wyoming Community College