Lori L. Encinias

• Meet and Greet Potential Residents
• Organize Resident Functions
• Answer Phones
• Maintain Resident Files
• Data Entry
• Sales and Marketing
• Prepare Leases and other documents
• Customer Service
• Resident Relations

• Developed community engagement strategies to enhance member participation and satisfaction.
• Facilitated communication between community members and management, addressing concerns effectively.
• Analyzed feedback data to improve community programs and initiatives consistently.
• Managed social media channels, increasing online presence and interaction rates.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Worked with maintenance staff to complete timely repairs and enhancements.

Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.

• Led team in executing strategic initiatives to enhance operational efficiency and customer satisfaction.
• Developed and implemented training programs for staff, improving performance and knowledge retention.
• Oversaw daily operations, process and collection of rents
• Perform month end reporting
• Assist with Compliance
• Resident Rentention

• Facilitated property tours, showcasing amenities and features to prospective tenants.
• Guided lease negotiations, ensuring compliance with company policies and local regulations.
• Developed marketing strategies to enhance property visibility and attract potential renters.
• Managed tenant relations, addressing inquiries and resolving issues promptly to maintain satisfaction.

• Check in and out Guest
• Assign stations and break schedules
• Cash Handling
• Run the shift
• Guest Billing
• Balance inventory
• Correct and assign one night holes
• Customer Service
• Kronos
• Handle Guest walks when necessary
• Employees Reviews
• Coaching and training

• Check in and out Guest
• PBX for Property
• Make Schedule for front desk staff
• Cash Handling
• Purchase Supplies
• Guest Billing
• Balance inventory
• Scan Doc into Laserfiche
• Correct and assign one night holes
• 14 day forecast
• Assist Housekeeping if needed
• Customer Service
• Delfi
• Kronos
• Handle Guest walks when necessary

• Work at a four diamond level at all times
• Adhere to established procedures with Casino Blocks, Direct Mail, and Special Event blocks.
• Efficiently operate a moderately complex computer system (Opera, and Bally’s CMP) as well as Microsoft Word, excel, and PowerPoint
• Coordinate with Housekeep/Sales and Catering for proper handling of guest
• Properly handle cash transaction
• Run reports that helped night time audit
• Perform administrative duties as requested by the Casino Host Staff
• Answer in coming calls to book events and make reservation
• Establish and maintain relationships with both external and internal guests of all levels.
• Assist with events and work with event coordinators.
• Interacts with VIP customers to encourage trip frequency and networking
• Provide support to internal and external guests by face to face interactions and telephone inquires.
• Adhere to established yield management procedures with Hotel availability and Casino Marketing room blocks
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a leader and role model for other employees. Resolve customer concerns and complaints by conducting thorough investigations and determining the needed actions.
• Assign times on floor to the department and distribute schedule