Lori Macdonald
Farmington Hills,Michigan
Summary
Dynamic professional with a welcoming demeanor and strong interpersonal skills, honed at General RV Center. Consistently achieved sales targets through effective relationship building and product recommendations. Proven ability to enhance customer experiences and drive business growth. Reliable team player with a strong work ethic, adept at cash handling and problem-solving.
Outgoing Greeter with 25 years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances.
Overview
25
25
years of professional experience
Work History
Greeter
Heeney-Sundquist Funeral Home
09.2016 - Current
- Welcomed and greeted guests, ensuring a positive first impression.
- Assisted visitors with inquiries, providing accurate information and directions.
- Maintained cleanliness and organization of the front area for optimal guest experience.
- Collaborated with team members to enhance visitor engagement strategies.
Sales Associate
LFA Ventures Inc. 1-800-Water Damage
12.2021 - 08.2024
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Generated new leads through cold calling, networking events, and referrals from existing clients for business expansion.
Sales Associate
General Rv Center
12.2000 - 11.2022
- Delivered exceptional customer service, enhancing shopping experiences and fostering repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on sales techniques and product knowledge, improving team performance.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction ratings.
- Utilized point-of-sale systems for transactions, ensuring accuracy and efficiency in processing sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Our Lady Of Mercy High
Farmington Hills, MISkills
- Effective patience
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Sense of humor
- Strong work ethic
- Professional appearance
- Reliability and punctuality
- Social perceptiveness
- Stocking
- Personal grooming
- Strong interpersonal skills
- Able to stand for [number] hours
- Cleaning and sanitizing
- Problem-solving
- Cash handling
- Cash register operation
- Relationship building
- Product recommendations
Timeline
Sales Associate
LFA Ventures Inc. 1-800-Water Damage
12.2021 - 08.2024
Greeter
Heeney-Sundquist Funeral Home
09.2016 - Current
Sales Associate
General Rv Center
12.2000 - 11.2022
High School Diploma -
Our Lady Of Mercy High
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