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Lori McCullar
Laurinburg,NC
Work Preference
Summary
Results-driven General Manager specializing in sales management and team development. Expertise in financial analysis and inventory control enhances profitability and customer satisfaction. Developed high-performing teams and implemented marketing strategies that drive sales growth and operational efficiency.
Overview
22
22
years of professional experience
Work History
General Manager
Office Depot / OfficeMax
Raleigh, NC
01.2019 - 06.2022
- Lead, coached and inspired associates while creating a culture that built associate's trust, brand loyalty and an exceptional customer service experience.
- Responsible for increasing sales and profitability.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Created and managed a sales focused environment through the training and development of associates at all levels.
- Accountable for assessing and developing talent within the store to create a talent bench strength and succession plan.
- Managed inventory and inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling and payroll control.
- Delivered an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution.
- Led training programs to develop team skills and improve service quality.
- Developed and implemented marketing strategies to increase product visibility and drive sales.
Operations Manager
Burlington Coat Factory
Fayetteville, NC
01.2016 - 01.2018
- Managed the customer service and cashier teams, driving compliance to established company policies and standards.
- Coached, trained, and developed associates to deliver an outstanding customer shopping experience.
- Managed overall scheduling process, ensuring compliance of schedules and payroll budgets with company standards.
- Managed receiving process, transfers, debits/damages, and charge backs to ensure inventory accuracy in partnership with Receiving Supervisor.
- Resolved issues impacting store service, efficiency, and productivity.
- Oversaw all facilities maintenance and housekeeping standards.
- Monitored all areas of possible loss due to theft, shoplifting, fraud and carelessness.
- Helped manage sales in excess of $9 million dollars.
HRM/Business Manager
Lowe's Home Improvement
Terre Haute, IN
01.2014 - 01.2016
- Oversaw daily operations for team of 175 employees, ensuring effective execution of store functions.
- Partnered with managers to establish consistent practices, training and other steps that increased morale and minimized employee relations problems.
- Ensured store management team understood key employment laws and Lowe's policies and applied them consistently.
- Interviewed prospective employees, conducted drug tests and processed new hires through the onboarding paperwork.
- Developed and implemented recruiting program through employment ads, state job service, and local job fairs, maintaining a pool of qualified candidates.
- Coordinated training programs, ensuring all store employees received training in company philosophy, policy, procedures, and product knowledge.
- Entered new hire information into Labor Management system, PeopleSoft and Genesis. Updated and maintained employee information.
- Maintained safety, DOT, Worker's Comp and HAZMAT training records.
Store Manager
Family Dollar
Indianapolis, IN
01.2011 - 01.2014
- Managed store sales in excess of 2.5 million dollars.
- Directed and coordinated production, pricing, sales, and distribution activities to optimize operational efficiency.
- Managed staff, developed work schedules, and assigned duties to enhance team productivity.
- Reviewed financial statements, sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Oversaw product and service delivery activities to ensure customer satisfaction.
Owner
Balloon-A-Wish Flowers & Gifts
Brazil, Greencastle, Greensburg, Rockville, Rushville and Thorntown, IN
01.2000 - 01.2011
- Led business start-up initiatives and oversaw negotiations for successful take-overs.
- Established departmental policies and objectives to streamline operations and align with overall business goals.
- Managed sales and customer service activities, enhancing staff competence to drive sustained sales performance.
- Forecasted sales and costs to inform business performance strategies.
- Planned and implemented advertising and promotional strategies.
- Planned and implemented shop merchandise, layout and customer traffic flow to maximize sales, customer satisfaction, appearance and image.
- Oversaw costs and overhead affecting the profitable performance of the stores.
- Determined staffing requirements and interviewed, hired, and trained new employees and oversaw personnel processes.
- Managed accounts receivable and payable processes to ensure accurate financial tracking.
- Determined goods and services to be sold and set prices.
Education
Associate of Arts - Business Administration
Indiana Vocational Technical College
Terre Haute, IN05-1987
Associates Degree - Business Administration/Accounting
Indiana Vocational Technical College
Terre Haute, IN05-1987
Skills
- Operations management
- Sales management and marketing strategy
- Business development
- Customer relationship management
- Budget management
- Profit and loss
- Vendor management
- Talent acquisition
- Operations oversight
- Team training and development
- Staff training and development
- Staff supervision
- Time management
- Problem solving
- Leader
References
Available upon request.
Leadership Experience
State Committee Chair, District Treasurer, President of Brazil Business and Professional Women's Association, President of Greencastle Business and Professional Women's Association, 2004, Woman of the Year - Greencastle Business and Professional Women's Association
Accomplishments
- Awarded Business Professional of the Year 2009
Timeline
General Manager
Office Depot / OfficeMax
01.2019 - 06.2022
Operations Manager
Burlington Coat Factory
01.2016 - 01.2018
HRM/Business Manager
Lowe's Home Improvement
01.2014 - 01.2016
Store Manager
Family Dollar
01.2011 - 01.2014
Owner
Balloon-A-Wish Flowers & Gifts
01.2000 - 01.2011
Associate of Arts - Business Administration
Indiana Vocational Technical College
Associates Degree - Business Administration/Accounting
Indiana Vocational Technical College