Lori Montes
Madison,NE
Summary
Experience leadership with diverse teams and strong collaboration with team members. Focus on goal-oriented and dynamic developing to ensure teams needs. Skilled in strategic planning and problem-solving. Proactive management with excellent skills to multi-tasking and delegating task to meet results. Open minded and able to make sound judgement to bring great customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald Leonard Management
Norfolk, NE
12.2023 - Current
- Led team in executing operational strategies to enhance service delivery and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
- Mentored staff on best practices, fostering skill development and enhancing team performance.
- Implemented training programs that improved employee onboarding efficiency and retention rates.
- Improve service delivery while maintaining service times and sales per man hour of operation.
- Able to manage over 5 -7 crew members while bring customer satisfaction.
Bone-in/ Rotation Finish
Tyson Foods
Madison, NE
05.2022 - 08.2023
- Identified ways to improve efficiency in operations and implemented process changes.
- Managed and coordinated multiple projects while ensuring timely completion.
- Cooperate with co-workers and provide assistance when people are in need of help.
- Identify and perform the safety mandates and procedures.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Madison Ham Plant
- Producing over 30 trees of ham per day.
Dietary aide
Arbor Care Nursing Home
Madison, NE
08.2020 - 04.2022
- Checked meal trays for compliance with diet modifications.
- Prepared meals for patients according to dietary needs and manager guidelines.
- Provide excellent customer service to residents, staff, and families of the residents.
- Trained new staff members in dietary procedures and safety protocols.
- Delivered dishes and meal trays to patient rooms during scheduled times.
- Helped with storing, rotating, and restocking of food supplies.
Sandwich Maker
Subway
Madison, NE
07.2020 - 08.2020
- Expertise in following recipes accurately and consistently producing high-quality sandwiches.
- Excellent time management skills; able to serve multiple customers without compromising quality or accuracy or order fulfillment.
- Prepared a variety of hot and cold sandwiches according to company standards.
- Developed strong customer service skills, including the ability to bill and maintain a positive relationship with customers.
- Adept to operating cash registers and taking orders from over the phone and in-person.
- Maintained a clean and sanitary work environment while adhering all safety regulations.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO07.2026
High School Diploma -
Madison High School
Madison, NE05.2022
Skills
- Ability To Multitask
- Adaptability
- Problem-Solving
- Teamwork
- Time Management
- Dependable and Reliable
- Customer service
- Staff management
- Team leadership
- Team supervision
Certification
- CM - Certified Manager Certification
- ServeSafe Food Safety Certification
Timeline
Department Manager
McDonald Leonard Management
12.2023 - Current
Bone-in/ Rotation Finish
Tyson Foods
05.2022 - 08.2023
Dietary aide
Arbor Care Nursing Home
08.2020 - 04.2022
Sandwich Maker
Subway
07.2020 - 08.2020
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
Madison High School
Awards
Susan B. Buffet Scholarship