Lori Park
Chambersburg,PA
Summary
Dynamic Senior Operations Manager with expertise in process improvement, operational analysis, and compliance assurance. Proven track record of enhancing efficiency and safety standards while guiding team performance to achieve strategic goals.
Overview
24
24
years of professional experience
Work History
Senior Operations Manager
GEODIS
Chambersburg, Pennsylvania
07.2024 - Current
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Managed and mentored 8 salaried teammates, overseeing performance of 75 to 100 hourly staff.
- Analyzed operational data to identify trends, informing strategic decision-making.
- Ensured compliance with safety regulations and company policies, maintaining high standards.
- Oversaw daily operations to enhance efficiency and achieve regulatory compliance.
- Created an accountability program focused on coaching and mentoring for improved productivity.
- Enhanced financial stability of the account through effective management practices.
Operations Manager
GEODIS
Chambersburg, Pennsylvania
05.2022 - 07.2024
- Managed daily operations to ensure efficient workflow and resource allocation.
- Oversaw inventory management to maintain optimal stock levels and reduce waste. Received scores of 100% YoY.
- Responsible for planning peak staffing requirements based on customer forecasts. Team expanded from 35 to 500 team members.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements to enhance operational efficiency and safety standards.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Prepared financial forecasting and budgeting tools to stay within required VCPU.
Assistant Operations Manager
GEODIS
Chambersburg, Pennsylvania
01.2018 - 05.2022
- Managed inventory levels to ensure availability of essential supplies.
- Trained new team members on operational procedures and safety protocols.
- Assisted in developing process improvements to enhance workflow efficiency.
- Monitored compliance with company policies and industry regulations.
- Analyzed operational data to identify trends and inform decision-making.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Ensured that all operational tasks were completed within established timeframes.
- Maintained accurate records of financial transactions and employee data.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
Supervisor
GEODIS
Chambersburg, Pennsylvania
11.2006 - 01.2018
- Supervised daily operations to ensure efficient workflow and resource allocation.
- Trained and mentored team members on safety protocols and operational procedures.
- Monitored compliance with company policies and regulatory requirements in all activities.
- Resolved operational issues promptly to maintain smooth functioning of the team.
- Conducted performance evaluations to assess staff development and operational effectiveness.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
General Supervisor
General Motors Co
Martinsburg, West Virginia
08.2002 - 10.2005
- Conducted regular inspections to maintain quality control standards.
- Facilitated communication between management and production staff for workflow improvements.
- Supervised daily operations of assembly line personnel and processes.
- Maintained regular communication with Union officials
- Resolved customer complaints in a timely manner.
- Conferred with management and subordinates to resolve problems or complaints.
Education
Bachelor of Arts - International Relations
Michigan State University
East Lansing, MI05-1994
Skills
- Process improvement
- Operational analysis
- Compliance assurance
- Safety management
- Performance metrics
- Cost control
- Strategic planning
- Decision making
- Team management
- Key performance indicators
- Effective communication
- Conflict resolution
Custom Section 1
- Participated in GEODIS Women's Network mentee/mentor program and completed 3 out of 3 years available.
- Completed the Manage training program to improve management skills and collaboration skills.
- Completed Leadership training with Jim Pierce - improved my ability to lead and develop other leaders within the business.
Timeline
Senior Operations Manager
GEODIS
07.2024 - Current
Operations Manager
GEODIS
05.2022 - 07.2024
Assistant Operations Manager
GEODIS
01.2018 - 05.2022
Supervisor
GEODIS
11.2006 - 01.2018
General Supervisor
General Motors Co
08.2002 - 10.2005
Bachelor of Arts - International Relations
Michigan State University