Lori Pettyjohn
LaFayette,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Understand the importance of building long term customer relationships.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Pigeon Mountain Industries
01.2008 - Current
- Handled customer inquiries and order processing courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to appropriate department head.
- Answered consistent flow of customer calls efficiently.
- Updated account information to maintain customer records.
- Maintained customer satisfaction by addressing customer needs.
- Responded to customer requests for products, price inquiries, and general information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
WrightSock
07.1996 - 07.2006
- Answered phone inquires and directed calls to proper department.
- Processed customer orders accurately.
- Organized and maintained files for each customer account.
- Assisted with Accounts Payable
Education
High School Diploma -
LaFayette High School
LaFayette, GASkills
- Recordkeeping Strength
- Credit Card Payment Processing
- Refund Processing
- Typing Proficiency
- Policy and Procedure Adherence
- Shipping Procedures Understanding
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Office Equipment Proficiency
- Customer Relationship Management
Timeline
Customer Service Representative
Pigeon Mountain Industries
01.2008 - Current
Customer Service Representative
WrightSock
07.1996 - 07.2006
High School Diploma -
LaFayette High School
Similar Profiles
Hana CaoHana Cao
Bookkeeper at Misty Mountain Industries LtdBookkeeper at Misty Mountain Industries Ltd
Alicia CuppAlicia Cupp
Direct Support Professional at Cumberland Mountain IndustriesDirect Support Professional at Cumberland Mountain Industries
Payal KarmakarPayal Karmakar
Business Operation Associate at Pigeon Education Technology Pvt LtdBusiness Operation Associate at Pigeon Education Technology Pvt Ltd
Frank TaylorFrank Taylor
Director of Business Development Operations at AshleyDirector of Business Development Operations at Ashley
Nancy FlandersNancy Flanders
Department Supervisor at Vendetta CorpDepartment Supervisor at Vendetta Corp