Lori Rainford
Yakima,WA
Summary
Accomplished Mortgage Loan Officer with a proven track record at Gesa Credit Union, enhancing client retention through exceptional service and relationship selling.
Skilled in loan origination and navigating residential mortgage lending regulations, I excel in fast-paced environments, demonstrating goal-oriented focus and adept relationship-building capabilities.
Achieved increased loan approval rates, leveraging strong analytical and interpersonal skills.
Overview
25
25
years of professional experience
Work History
Mortgage Loan Officer
Gesa Credit Union
Yakima, WA
04.2018 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Mortgage Loan Officer
Wells Fargo
Yakima, WA
09.2016 - 04.2018
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Self Employed
Espresso Express
Yakima, WA
11.1999 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Eisenhower High School
Yakima, WASkills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
Accomplishments
Achieved the Diamond Club Award in 2020 and 2021.
Languages
English
Full Professional
Timeline
Mortgage Loan Officer
Gesa Credit Union
04.2018 - Current
Mortgage Loan Officer
Wells Fargo
09.2016 - 04.2018
Self Employed
Espresso Express
11.1999 - 01.2016
High School Diploma -
Eisenhower High School