Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Lori Rainford

Lori Rainford

Yakima,WA

Summary

Accomplished Mortgage Loan Officer with a proven track record at Gesa Credit Union, enhancing client retention through exceptional service and relationship selling.

Skilled in loan origination and navigating residential mortgage lending regulations, I excel in fast-paced environments, demonstrating goal-oriented focus and adept relationship-building capabilities.

Achieved increased loan approval rates, leveraging strong analytical and interpersonal skills.


Overview

25
25
years of professional experience

Work History

Mortgage Loan Officer

Gesa Credit Union
04.2018 - Current
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.

Mortgage Loan Officer

Wells Fargo
09.2016 - 04.2018
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.

Self Employed

Espresso Express
11.1999 - 01.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Eisenhower High School
Yakima, WA

Skills

  • Goal oriented
  • Relationship selling
  • Loan origination
  • Residential mortgage lending regulations

Accomplishments

Achieved the Diamond Club Award in 2020 and 2021.

Languages

English
Full Professional

Timeline

Mortgage Loan Officer

Gesa Credit Union
04.2018 - Current

Mortgage Loan Officer

Wells Fargo
09.2016 - 04.2018

Self Employed

Espresso Express
11.1999 - 01.2016

High School Diploma -

Eisenhower High School

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Lori Rainford