Lori Riggs
Sandy,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Professional Services Senior Cashier
Lowe's
09.2020 - 04.2022
- Ensured that all Lowe's professional contractors and other large customers be assisted with any questions and large orders and be able to purchase their orders, either with a credit card or a company account, in a quick and timely manner.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
EDI Configuration Analyst
PlanSource
09.2015 - 12.2018
- Implemented change control, configuration status accounting and configuration audits.
- Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.
- Prepared CM-related documentation for on-time delivery.
- Kept CM work aligned with project's configuration management plan.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
Senior Technical Support Specialist
AdvancedMD
07.2007 - 10.2010
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve any user or EDI related issue.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone, email and chat.
- Researched and identified solutions to technical problems.
Claims Examiner
EBMS / Mountain States Administration
06.2001 - 07.2007
- Finalized medical, dental, disability and flexible spending files for insurance claim payment release.
- Consulted police and hospital records when needed.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Jordan High School
Sandy, UTSkills
- Software configuration
- Configuration management
- Requirements analysis
- Customer support
- Problem-solving
- Quality assurance
- Task prioritization
- Troubleshoot malfunctions
Timeline
Professional Services Senior Cashier
Lowe's
09.2020 - 04.2022
EDI Configuration Analyst
PlanSource
09.2015 - 12.2018
Senior Technical Support Specialist
AdvancedMD
07.2007 - 10.2010
Claims Examiner
EBMS / Mountain States Administration
06.2001 - 07.2007
Jordan High School