Lori Samuel
West Monroe
Summary
Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities.
Overview
2021
2021
years of professional experience
Work History
Administrative Assistant
Family Solutions Counseling Center
Monroe, LA
2025 - 2026
- Managed scheduling and appointment coordination for clients and therapists.
- Processed client intake forms to ensure accurate data entry into systems.
- Assisted in maintaining office organization and supplies inventory management.
- Supported team with preparation of materials for counseling sessions and workshops.
- Ensured that insurance forms were up to date and billed correctly.
Clerical Assistant
Ouachita Parish Health Unit
Monroe, LA
09.2022 - 2025
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintains telecommunications system.
- Schedule and confirm appointments and maintain event calendars.
Customer Service Representative
Vantage Health Plan
Monroe, LA
07.2019 - 09.2020
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
Customer Service Representative
CenturyLink
Monroe, LA
11.2015 - 10.2018
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Inside Sales Representative / Administrative Assistant
Home Automotive Inc
New Orleans, LA
03.2001 - 12.2009
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Understanding customer needs and requirements.
- Write sales contracts for orders obtained and submitted orders for processing.
Inside Sales Representative / Administrative Assistant
IKON Office Solutions
Metairie, LA
01.1999 - 03.2001
- Provides administrative support to ensure efficient operation of office.
- Answers phone calls, schedules meetings and supports visitors.
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
Education
High School Diploma -
Chamberlain Hunt Academy
Port Gibson, MS01-1991
Skills
- Account Management (Less than 1 year)
- Administrative Support (Less Than 1 year)
- Customer Service (10 years)
- Receptionist (10 years)
- CSR (10 years)
- Microsoft Office
- Data Analysis Skills
- Inside Sales
- Microsoft Excel
- Microsoft Powerpoint
- Purchasing
- Strong Client Relations
- Multi-Line Phone Talent
- Account Management
Timeline
Clerical Assistant
Ouachita Parish Health Unit
09.2022 - 2025
Customer Service Representative
Vantage Health Plan
07.2019 - 09.2020
Customer Service Representative
CenturyLink
11.2015 - 10.2018
Inside Sales Representative / Administrative Assistant
Home Automotive Inc
03.2001 - 12.2009
Inside Sales Representative / Administrative Assistant
IKON Office Solutions
01.1999 - 03.2001
Administrative Assistant
Family Solutions Counseling Center
2025 - 2026
High School Diploma -
Chamberlain Hunt Academy