Lori Santucci
OAKBROOK TERRACE
Summary
Dynamic retail professional with a proven track record in exceptional customer service, inventory control, and staff training. Committed to enhancing customer experiences and driving sales growth.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Old Havana Cigar Shop
Elmhurst, IL
02.2021 - Current
- Trained and mentored staff, fostering a collaborative team environment.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Led daily operations to enhance customer experience and drive sales growth.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Managed scheduling and staffing needs to maintain optimal store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Box Office Associate
Drury Lane Theatre & Conference Center
Oakbrook Terrace, IL
04.2019 - 03.2020
- Managed ticket sales and reservations using advanced point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing patron satisfaction.
- Coordinated event ticketing logistics, ensuring accuracy for performances and conferences.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
- Answer phones quickly and efficiently with a very high call vollume.
Receptionist/Customer Service Representative
House Of Glass
Elmhurst, IL
07.2017 - 03.2019
- Managed front desk operations, ensuring efficient flow of visitors and communications.
- Handled customer inquiries, providing accurate information and resolving issues promptly.
- Maintained office supplies inventory, streamlining ordering processes to reduce costs.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Location Coordinator
Weight Watchers
Countryside, IL
01.2007 - 01.2015
- Coordinated event logistics and scheduling for workshops and meetings across multiple locations.
- Managed communication between regional teams to ensure alignment on operational goals.
- Ordering inventory and supplies.
- Preparation of weekly status reports which included; total enrollment numbers, total meeting attendance, member passes, total weekly weight loss and forward to Territory Manager and Corporate Office.
- Working retail hours independently between meetings.
Education
High School Diploma -
York Community High School
Elmhurst, ILSkills
- Exceptional customer service and engagement
- Retail operations
- Inventory control
- Exceptional management/people skills
- Store operations
- POS systems
- Hiring and training
- Upselling and cross selling
- Payroll administration and timekeeping
- Daily high cash handling and deposits
Timeline
Assistant Store Manager
Old Havana Cigar Shop
02.2021 - Current
Box Office Associate
Drury Lane Theatre & Conference Center
04.2019 - 03.2020
Receptionist/Customer Service Representative
House Of Glass
07.2017 - 03.2019
Location Coordinator
Weight Watchers
01.2007 - 01.2015
High School Diploma -
York Community High School