Lori Schulmeister
Paola
Summary
Dedicated medical professional with over 8 years of experience in patient scheduling and employee training. Known for exceptional attention to detail and effective communication skills, contributing to improved clinic operations and staff performance.
Overview
17
17
years of professional experience
Work History
Lead Scheduler
St Lukes Health System
Overland Park
12.2023 - Current
- Schedule patient appointments efficiently to optimize clinic operations.
- Audits employee work to ensure compliance with organizational standards.
- Review quality assurance call
- Responds to staff inquiries promptly to facilitate smooth workflow.
- Train new employees
Medical Office Specialist
St Luke's Healthcare System
Overland Park
03.2018 - 12.2023
- Managed patient scheduling and appointment coordination for efficient service delivery.
- Registered upcoming appointments.
- Closed office deposits
- Called on Referrals
- Took messages for Nursing staff.
- Processed patient intake forms and verified insurance information promptly.
Clerk/ L&D Unit Secretary / Backup Surg Tech
St Luke's Healthcare System
Overland Park
05.2013 - 03.2018
- Managed patient records and ensured data accuracy in electronic systems.
- Facilitated communication between patients and medical staff effectively.
- Organized office supplies and maintained inventory for efficient operations.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all birth certificates prior to submission for processing.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Assisted Physicians with vaginal and c-sec deliveries.
- Stocked surgical supplies
- Cleaned up after deliveries
- Maintained a sterile field
CNA/Clinical Information Coordinator
St Lukes Healhcare Systen
Overland Park
09.2009 - 05.2013
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records system.
- Collaborated with healthcare team to develop individualized care plans.
- Assisted patients with daily living activities and personal hygiene routines.
- Provided emotional support to patients and families during care processes.
- Maintained clean and safe patient environments by following infection control protocols.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Participated in educational programs designed to improve knowledge of health care practices.
- Transcribed handwritten Physician orders to the computer system.
- Called in referrals to Physician offices.
- Sent important documents via fax to ensure timely communication.
- Answered the telephone.
- Directed visitors to the correct location when stepping off the elevator.
Education
Associate of Applied Science - Surgical Technology
Neosho County Community College
Ottawa, KS05-2013
High School Diploma -
Ozark Adventist Academy
Gentry, AR05-1992
Some College (No Degree) - CNA
Johnson County Community College
Overland Park, KSSkills
- Patient scheduling
- Electronic health records
- Compliance auditing
- Employee training
- Attention to detail
- Time management
- Problem solving
- Effective communication
Timeline
Lead Scheduler
St Lukes Health System
12.2023 - Current
Medical Office Specialist
St Luke's Healthcare System
03.2018 - 12.2023
Clerk/ L&D Unit Secretary / Backup Surg Tech
St Luke's Healthcare System
05.2013 - 03.2018
CNA/Clinical Information Coordinator
St Lukes Healhcare Systen
09.2009 - 05.2013
Associate of Applied Science - Surgical Technology
Neosho County Community College
High School Diploma -
Ozark Adventist Academy
Some College (No Degree) - CNA
Johnson County Community College