Lori Smith

• Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases
• Adheres to compliance with policies and regulatory standards.
• Protects the confidentiality of member information and adheres to company policies regarding confidentiality. Places outbound calls to providers under the direction of Medical Management Nurses to obtain clinical information for approval of medical authorizations.
• Uses Aetna Systems such as Med Compass, Plan Sponsor Profile Pages, and CEC

• Monitors schedule and organizes patient flow for physician office visits or in-office procedures
• Accompanies patients to the exam rooms, collects patient history and provides physical assessments as requested by the physician.
• Checking patients' symptoms and vital signs
• Helping doctors with a variety of medical procedures, including check-ups and examinations
• Prepping medications/injections and medical equipment for use
• Wound Care/Suture & Staple Removal
• DOT Physicals/Sports
• Team Player & People Person
• Strong Communication Skills
• Typing, Filing, Faxing and Phone Skills
• Quick Learner
• HIPAA Compliant
• Athena & Epic Software EHR
• Answers emails/voicemails and returns patient calls in a timely and efficient manner.
• Abides by and promotes HIPAA Compliance; maintains strict confidentiality in regards to patient information.

• Monitors schedule and organizes patient flow for physician office visits or in-office procedures
• Accompanies patients to the exam rooms, collects patient history and provides physical assessments as requested by the physician.
• Schedules and obtains results for lab and radiology procedures; interprets and communicates results to the patient as necessary.
• Performs or assists physician within office procedures including Hemorrhoid Banding, Hydrogen Breath Tests, Pill Cam and Injections.
• Manages patient charts to ensure clinical information is complete.
• Has knowledge of drug use and dosage requirements; ensures sample medications are up to date.
• Calls in prescription refills to the pharmacy as needed and processes prior authorization.
• Performs upkeep for exam rooms with regard to sterilization and infection control, supplies and equipment.
• Thoroughly explains diagnosis treatments to patients and/or relatives.
• Answers emails/voicemails and returns patient calls in a timely and efficient manner.
• Abides by and promotes HIPAA Compliance; maintains strict confidentiality in regard to patient information.

• Completed 240 hours of supervised training
• Triaged patients, took vitals, performed urinalysis & cultures, venipuncture & finger sticks, EKG's, & injections, assisted with pap & sterile procedures.
• Athena Software EHR

• Maintained strict patient and physician confidentiality.
• Updated patient financial information to guarantee accuracy
• Prepared patient charts, pre-admissions and consent forms as necessary
• Epic Software EHR

• Created and distributed daily deliveries for 3 drivers. Scheduled all deliveries and service work
• Reconciled daily deposits, processed payroll, open and close accounts, account receivables, account payable, billing, collections, faxing and filing.
• Earned management trust by serving as key holder, responsibly opening and closing store
• Politely assisted customers in person and via telephone
• Ensured superior customer experience by addressing customer concerns, and resolving problems on the spot
• Participated in physical inventory counts every month
• Built long-term customer relationships and advised customers on promotions