Lori Southwick
Melbourne,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Language
Work History
Loan Processing Manager
Webster Bank
Southington, CT
02.2007 - 10.2023
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Monitored economic trends impacting the mortgage industry regularly.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Provided exceptional customer service throughout the entire loan process.
- Updated client account information and records in company databases.
- Informed customers of loan application requirements and deadlines.
- Collaborated with company teams to expedite loan approval processes.
- Approved or denied loan applications and explained reasoning behind decisions.
Education
High School Diploma -
Ledyard High School
Ledyard, CT05-1975
Skills
- Team leadership experience
- Process improvement strategies
- Mortgage lending
- Complaint Handling
- Customer Relations
- Loan Processing Coordination
- Customer Service
- Goal Setting
- Organizational Skills
- Microsoft Office
- Problem-solving abilities
- Problem-Solving
- Continuous Improvement
- Document Review
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Location Preference
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionTimeline
Loan Processing Manager
Webster Bank
02.2007 - 10.2023
High School Diploma -
Ledyard High School