Summary
Work History
Education
Skills
Timeline
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Lori Towe

Mt Holly,NC

Summary

Dynamic Patient Access Consultant with over 15 years of experience at Cencora, excelling in problem-solving and team leadership. Proven track record in enhancing operational efficiency and training new hires. Skilled in data analysis and client relationship management, driving improvements in patient access to medications and ensuring compliance with regulatory standards.

Work History

Patient Access Consultant

Cencora 02/15/2017 to Present
  • Facilitated communication between patients, healthcare providers, and health insurance companies to streamline medication assistance processes.
  • Developed strategic plans to enhance operational efficiency and streamline processes.
  • Analyzed data to identify trends and recommend actionable insights for business improvement.
  • Trained several new hires and a new hire class. I was known as the subject matter expert.

Site Coordinator

Cencora 06/04/2015 to 02/15/2017
  • Collaborated with medical offices and insurance providers to secure patient medication benefits.
  • Assisted in managing project timelines to meet client expectation.
  • Worked on the knowledge council as a go to for other team members questions.

Reimbursement Counselor

Cencora 03/02/2015 to 06/04/2015
  • Assisted patients with insurance verification and benefits inquiries.
  • Coordinated prior authorization requests to expedite patient access to medications.
  • Educated patients on financial assistance programs and reimbursement processes.
  • Maintained accurate patient records and documentation for reimbursement claims.

Patient Case Coordinator

Cencora 11/24/2008 to 06/04/2015
  • Coordinated patient care plans, ensuring timely access to services and resources.
  • Managed patient documentation, maintaining accuracy and compliance with regulatory standards.
  • Collaborated with healthcare teams to streamline communication and enhance service delivery.

Claims Processor

Cigna 10/05/2001 to 03/01/2007
  • Processed insurance claims efficiently, ensuring compliance with company policies and procedures.
  • Evaluated claim documentation for accuracy and completeness, reducing processing time.
  • Collaborated with healthcare providers to gather necessary information for claims resolution.
  • Conducted thorough investigations on complex claims, applying critical thinking for resolution.

Education

Child Care Credential -

Gaston College
Dallas, NC

High School Diploma -

North Gaston High School
Dallas NC

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships

Timeline

Patient Access Consultant

Cencora 02/15/2017 to Present

Site Coordinator

Cencora 06/04/2015 to 02/15/2017

Reimbursement Counselor

Cencora 03/02/2015 to 06/04/2015

Patient Case Coordinator

Cencora 11/24/2008 to 06/04/2015

Claims Processor

Cigna 10/05/2001 to 03/01/2007

Child Care Credential -

Gaston College

High School Diploma -

North Gaston High School

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Lori Towe