Lori Turner
San Clemente,CA
Summary
Empathetic and gentle Occupational Therapy Assistant and Complex Medical Equipment Sales Supplier/ Liaison.
Experienced with geriatric populations and patients with dementia. Patient and kind with a passion for helping patients improve motor and cognitive skills. Known for solid time management, organization, and communication skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
35
35
years of professional experience
Work History
Sales and Marketing Representative/Director of Clinical Education
Prevail Health Services
Austin , TX
05.2025 - Current
- Marketing and clinical education on Lymphedema durable medical products
- Responded promptly to customer inquiries regarding products or services.
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Generated leads through cold-calling, networking events, and digital campaigns.
- Developed and implemented marketing strategies to drive sales growth.
- Organized trade shows and conferences to promote products or services.
Occupational Therapy Assistant/LCOTA and ADOR
Aegis Rehabilitation
TX, TX
08.2024 - 04.2025
- Assisted Occupational Therapists with patient evaluations and assessments.
- Provided direct care to clients, including therapeutic activities and exercises.
- Maintained accurate records of client progress and treatments.
- Observed clients during treatment sessions to ensure safety and effectiveness of interventions.
- Encouraged clients by providing positive reinforcement for achievements made during therapy sessions.
- Assisted in administering standardized tests that measure physical abilities, motor functioning or cognitive processes.
- Collected data from observations or interviews with clients to document progress towards goals.
- Provided education and instruction to patients and families.
- Worked with interdisciplinary teams to provide comprehensive treatment and support.
- Provided emotional support to patients adjusting to new cognitive and physical limitations.
- Facilitated group therapy sessions focusing on social skills and community reintegration.
- Evaluated patients' rehabilitative needs, developed treatment plans and goals and delivered appropriate therapy.
- Implemented post-discharge plans and outpatient care plans.
- Provided proper ambulation support to patients in need of mobility assistance.
Assistive Technology Supplier
Numotion
San Antonio , Texas
03.2024 - 08.2024
- Consulted with vendors regarding available products and services related to assistive technology solutions.
- Researched new technologies that could be used as part of an individual's overall plan for success.
- Developed strategies for augmentative communication systems, environmental control systems, computer access solutions, and other specialized products.
- Collaborated with multidisciplinary teams to ensure optimal outcomes for users of assistive technology.
- Conducted demonstrations of assistive technology products to stakeholders including families, teachers, therapists, administrators, and other professionals.
- Facilitated meetings between members of a team that included parents and guardians, caregivers, educators, healthcare providers and other stakeholders involved in the provision of AT services.
- Monitored client progress over time through follow-up visits or phone calls.
- Demonstrated advanced product knowledge to solve customer issues.
- Participated in supplier selection process by conducting evaluations based on quality standards.
Certified Occupational Therapy Assistant
The Phoenix / Rehab Carerite
Brooklyn
10.2021 - 05.2023
- 450+ bed facility, with the treatment of working with many diagnoses of patients in the geriatric field Orthopedic, muscle weakness, stroke, Parkinson's disease, hip, shoulder knee replacement, etc My role in the documentation was daily billing/notes; recertification, weekly progress notes, discharges I work well with others and enjoy a team environment, and I genuinely love working in the field of OT with Geriatrics
Certified Occupational Therapy Assistant
Ensign Services / Legend Oaks
Austin
07.2020 - 08.2021
- Treated assigned patients in activities of daily living in supportive and maintenance programs under supervision Performed occupational therapy interventions in Geriatric settings Helped patients learn to perform basic tasks such as eating, grooming, and dressing Taught patients and families about conditions and exercises Assisted patients with improving visual, motor, and sensory management abilities Evaluated patients' rehabilitative needs, developed treatment plans and goals, and delivered appropriate therapy Gathered patient data and monitored patient progress at all stages of therapy Instructed patients and family members on proper discharge care Trained and worked for Home Health Agencies (Capital and Kindred ) on a contract basis through Functional Pathways Experienced with working with Geriatric settings in IL, AL, SNF, HH, and Memory Care, with all different types of diagnosis Recorded patients' medical history, vital statistics, and test results in electronic medical records Routinely evaluated the overall resident care within the facility and diligently enforced high standards Helped patients learn to perform basic tasks such as eating, grooming, and dressing
- Taught patients and families about conditions and exercises Assisted patients with improving visual, motor, and sensory management abilities Promoted higher quality of life for patients and improved overall comfort and conditions by helping with activities of daily living Worked closely with patients during physical therapy sessions to promote better function and lessen discomfort Performed inpatient advocacy role, championing safety, well-being, and rights Treated patients using an established treatment plan under the supervision of occupational therapists Gathered patient data and monitored patient progress at all stages of therapy Assisted occupational therapist in the evaluation of patients Instructed patients and families on skills, techniques, and exercises for at-home rehabilitation Facilitated understanding of rehabilitation process by communicating with patients and families Promoted independence in activities of daily living by suggesting adaptions to activities
- Partnered with rehabilitation team to develop programming addressing capabilities of each patient Documented patient treatment plans and recovery progress
Rehab Marketing Liaison
Encompass Health
Round Rock
12.2019 - 04.2020
- Recognized by management for providing exceptional customer service Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts Performed site evaluations, customer surveys, and team audits Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Certified Occupational Therapy Assistant
RehabCare /Kindred / Buckner Villas
Austin
10.2014 - 02.2017
- Performed occupational therapy interventions in Geriatric settings Recorded patients' medical history, vital statistics, and test results in electronic medical records Facilitated understanding of the rehabilitation process by communicating with patients and families Actively maintained up-to-date knowledge of applicable state and federal laws and regulations Supported patients in daily living activities and maintenance programs under the supervision of the Occupational Therapist Helped patients learn to perform basic tasks such as eating, grooming, and dressing Taught patients and families about conditions and exercises Trained and worked for Kindred Home Health via contracted through RehabCare on-campus site
Certified Occupational Therapy Assistant
RehabCare / Estrella Oaks
Georgetown
06.2012 - 10.2014
- Helped patients learn to perform basic tasks such as eating, grooming, and dressing Ensured smooth transition of residents into a new environment Assisted the occupational therapist in the evaluation of patients Supported patients in daily living activities and maintenance programs under the supervision of the Occupational Therapist Evaluated health education needs of patients and provided necessary training and instruction
Certified Occupational Therapy Assistant
RehabCare / New Hope Manor
Cedar Park
05.2009 - 06.2012
- Gathered patient data and monitored patient progress at all stages of therapy Actively maintained up-to-date knowledge of applicable state and federal laws and regulations Facilitated understanding of the rehabilitation process by communicating with patients and families Assisted the occupational therapist in the evaluation of patients Assisted patients with multiple chronic diagnoses, including COPD and asthma
Certified Occupational Therapy Assistant
Austin Health Works
Austin
08.2008 - 05.2009
- Treated patients using the established treatment plan under the supervision of the occupational therapists Provided Ergonomics for Apple Computers to assist with desk set up to prevent office injuries with the education of exercises and posture Outpatient Therapy Hand Therapy Health Education Instructor with Work Hardening classes
Maid Service Co-owner
Green Clean Of Texas
Austin
01.2006 - 02.2008
- Worked with leadership to develop and implement action plans to protect company assets and profitability Supervised, coached, and mentored three-member staff Collaborated with other managers to plan and direct organizational tasks Met with customers to discuss options for selection of products and services Collaborated with team to maximize customer satisfaction, streamline procedures and improve bottom-line profitability Processed shipments and maintained stock shelf organization Maintained daily record of all transactions
Sales
Dell
Round Rock
11.2001 - 01.2005
- Assisted customers during the selection process and helped choose perfect products to meet individual needs Provided customers with recommendations to promote brand effectiveness and product benefits Ensured effective customer communication to maintain customer satisfaction and loyalty Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs
Ticket Agent
United Airlines Inc.
Austin
11.2000 - 11.2001
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills Provided clients with assistance in preparing required travel documents and forms Delivered exemplary customer service and support by remaining poised in the most stressful situations Developed exceptional attendance record with particular attention to punctuality and preparation to work upon arrival Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties
Ticket Agent / Gate Agent/ Operations/ Baggage
Trans World Airlines
Austin
12.1990 - 10.2000
- Assisted customers with ticket purchases, trip planning, pricing, and scheduling Completed order transactions and generated travel documentation and detailed itineraries Directed guests to correct location by documenting ticket seats and answered questions about facility amenities Trained new employees on company customer service policies and service level standards Able to manage on-time departures in a timely and organized manner while under high pressure
Travel Agent /co-owner
Terra Travel
Austin
04.1993 - 03.1995
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets Handled travel arrangements for groups, couples, executives, and special needs clients Cultivated value-added solid relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations
Education
Certified Occupational Therapy -
Austin Community College
TX05.2008
Skills
- Communication abilities
- Supplier Relationship Management
- Records oversight
- Inventory and Supply Logistics
- Supplier relationships
- Clinical Educator
- Marketing/Sales
- Project Management
- Supplies inventory
Timeline
Sales and Marketing Representative/Director of Clinical Education
Prevail Health Services
05.2025 - Current
Occupational Therapy Assistant/LCOTA and ADOR
Aegis Rehabilitation
08.2024 - 04.2025
Assistive Technology Supplier
Numotion
03.2024 - 08.2024
Certified Occupational Therapy Assistant
The Phoenix / Rehab Carerite
10.2021 - 05.2023
Certified Occupational Therapy Assistant
Ensign Services / Legend Oaks
07.2020 - 08.2021
Rehab Marketing Liaison
Encompass Health
12.2019 - 04.2020
Certified Occupational Therapy Assistant
RehabCare /Kindred / Buckner Villas
10.2014 - 02.2017
Certified Occupational Therapy Assistant
RehabCare / Estrella Oaks
06.2012 - 10.2014
Certified Occupational Therapy Assistant
RehabCare / New Hope Manor
05.2009 - 06.2012
Certified Occupational Therapy Assistant
Austin Health Works
08.2008 - 05.2009
Maid Service Co-owner
Green Clean Of Texas
01.2006 - 02.2008
Sales
Dell
11.2001 - 01.2005
Ticket Agent
United Airlines Inc.
11.2000 - 11.2001
Travel Agent /co-owner
Terra Travel
04.1993 - 03.1995
Ticket Agent / Gate Agent/ Operations/ Baggage
Trans World Airlines
12.1990 - 10.2000
Certified Occupational Therapy -
Austin Community College