Lori White
Bronx,USA
Summary
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in customer service and conflict resolution. Team player focused on maintaining secure environments and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Beauty Advisor
Walgreens
11.2023 - 06.2025
- Adhered to strict corporate safety protocols, managed store-wide emergency communications, and maintained a clean, hazard-free environment
- Monitored sales floor and high-theft zones to deter shoplifting, successfully partnering with management to report suspicious activity.
- Greeted customers, maintained a highly visible presence on the sales floor, and assisted with de-escalating frustrated or aggressive individuals.
- Assisted clients in selecting beauty products, addressing concerns and recommending suitable solutions based on their preferences and skin types.
- Oversaw daily transaction management for over 100 customers, ensuring high accuracy.
Spa Assistant
Allure Day Spa And Salon
Manhattan, NY
04.2018 - 08.2020
- Monitored facility entrances and exits, verifying guest credentials and restricting unauthorized access to treatment areas and VIP zones.
- Maintained a high level of situational awareness, conducting regular floor sweeps to ensure facility safety and promptly reporting any suspicious activity or hazards.
- Managed client inquiries and resolved scheduling conflicts in a calm, professional manner, de-escalating stressful situations while maintaining a welcoming environment."
- Delivered exceptional customer service by supplying accurate information regarding spa products and services.
Professional Cleaner
Handy
New York, NY
01.2016 - 02.2019
- Handled clients' personal property with strict confidentiality and care, ensuring secure lock-up procedures were followed upon completion of every shift.
- De-escalated client concerns effectively and maintained detailed shift logs regarding property conditions and completed tasks.
- Managed time-sensitive schedules independently, successfully navigating various residential and commercial locations while adhering to strict safety and compliance standards.
- Managed operation of cleaning equipment to uphold sanitation standards in residential properties.
Education
GED -
JVL Wildcat Academy
02.2014
Skills
Supported the development of strong relationships with clients
Enhanced observational skills to interpret body language and identify details in customer
Resolved tense situations with difficult or dissatisfied customers through effective communication strategies
Accomplishments
- Built an e-commerce website using Shopify platform, handling all aspects of design, development, and maintenance.
Certification
Fireguard Pre-Training Course For
(F-01) Security Guards
8Hr Pre-Assignment Training Course
For Security Guards
Sixteen Hour On-The-Job Training Course For Security Guards
Licenses
• Security Guard License
Timeline
Beauty Advisor
Walgreens
11.2023 - 06.2025
Spa Assistant
Allure Day Spa And Salon
04.2018 - 08.2020
Professional Cleaner
Handy
01.2016 - 02.2019
GED -
JVL Wildcat Academy