Lori Wilson

• Surgical/ Clinical Coordinator – Manage Clinical & Surgical Appointments. Responsible for assisting physicians by communicating patient requests and concerns via phone, fax, and/or mail.
• Provides correct information required to patients, physicians and other facilities prior to surgery·
• Speaks directly to patients on the phone and in person to schedule their surgery date with the surgeon, coordinates all necessary pre-operative & post-operative appointments.
• Verifies insurances and obtains authorization if required & gives patient their benefit summary of intended procedure.
• Has common knowledge of orthopedic CPT & ICD- codes.
• Fulfills patient care responsibilities to include: Evaluating patient situations to relay to physician -and address according to Physician’s protocol.
• Medication Requests- Getting approval from MD and calling into appropriate pharmacies.
• Fulfills clerical responsibilities as assigned to include:
• Assist with requests for short term disability and FMLA forms.
• Manages electronic health records to ensure accurate and timely documentation.
• Assists in developing patient care protocols to enhance office performance and patient satisfaction
• Experienced with office machinery and computers, knowledge of EMR, sending/receiving patient medical records, obtaining lab/x-ray reports, hospital notes, referral information, verifying insurance information and patient demographics for completeness, manage charts to ensure information is completed appropriately.

Pre-Certification Coordinator

Responsible for obtaining pre-certification for clinic procedures requiring authorizations and/referrals and coordinating with patients and facilities to schedule those appointments. Provides information to patients so they may fully utilize and benefit from the clinic services.

· Schedules all Imaging Studies, Nerve Conduction Studies, Viscosupplementation Injections, Pain Clinic and any other outside referrals.

· Coordinates with the patient and the administering facility in order to schedule appointments & relay instructions to patients/families.

Fulfills all STAT orders of any kind of request and making sure that all STAT order reports will be ready for patient’s follow up appointment.

• Calls in prescriptions that patients need to complete imaging studies and obtaining necessary approval from the rendering physician.

Patient Access Representative -. Responsible for chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic.

· Greets patient at front desk and processes patient for appointment.

· Schedules appointment for patients.

· Assists patients in filling out demographic paperwork and history information. As well as inputting information into EMR system for record keeping.

· Calls and verifies insurance coverage and collects co-payments and balances prior to services.

· Prepares chart for physician prior to appointment as well as check out after treatment to schedule next evaluation.

· Keeps record superbills and turns them into the billing department at end of each clinic day.

· Responsible for processing medical records, insurance or disability form requests.

• Greeted and seated guests promptly, ensuring a positive first impression.
• Managed waitlists efficiently, optimizing table turnover and guest flow.
• Assisted servers by communicating special requests and coordinating service timing.