Loriana Doody
Orlando
Summary
Results-driven Team Supervisor known for exceptional productivity and efficiency in task completion. Possess specialized skills in team leadership, conflict resolution, and performance management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.
Overview
2
2
years of professional experience
Work History
Team Supervisor
Wawa
Orlando
05.2024 - Current
- Supervised daily operations to streamline store workflow and improve overall efficiency.
- Trained new team members on service standards and operational procedures.
- Led team by answering questions and resolving complex issues daily.
- Resolved customer complaints promptly to maintain high levels of customer satisfaction.
- Managed inventory levels and restocked shelves to ensure consistent product availability.
- Conducted quality checks and accuracy audits to maintain operational excellence.
- Implemented safety protocols to ensure compliance with health regulations.
- Provided reports on project progress to upper management for strategic decision-making.
Cashier
Medieval Times Dinner & Tournament
Kissimmee
05.2024 - 01.2025
- Processed sales transactions using point-of-sale system, ensuring accuracy and minimizing wait times.
- Managed cash transactions during live dinner performances to ensure efficiency and accuracy.
- Delivered exceptional customer service by assisting guests with inquiries and product information.
- Resolved payment discrepancies to ensure smooth transaction flow and maintain customer satisfaction.
- Maintained cleanliness and organization of cashier workstation and checkout area.
- Collaborated with team members to enhance guest experiences and successfully promote loyalty programs.
- Stocked shelves and organized promotional displays to drive sales.
- Followed security procedures for handling cash, maintaining accurate records of transactions.
Education
High School Diploma -
Olympia High School
Orlando, FL05-2018
Skills
- Team management
- Staff training
- Quality assurance
- Safety protocols
- Inventory control
- Complaint resolution
- Customer service
- Cash handling
- Problem solving
- Issue resolution
- Attention to detail
- Teamwork and collaboration
Timeline
Team Supervisor
Wawa
05.2024 - Current
Cashier
Medieval Times Dinner & Tournament
05.2024 - 01.2025
High School Diploma -
Olympia High School