Loriann Garza
Cheyenne
Summary
Experienced systems professional prepared for this role. Adept in system implementation, troubleshooting, and optimizing performance. Strong focus on team collaboration and achieving results. Reliable, flexible, with great technical skills in system analysis, network management, and cybersecurity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Systems Specialist
Magpul Industries
Cheyenne, WY
12.2015 - Current
- Increased warehouse productivity by 23% by creating and rolling out an optimized picking process in D365; trained staff to ensure a seamless transition and adoption.
- Reduced billing mistakes by 8% by introducing a process to document critical customer information on account profiles, resulting in consistent savings of several hundred dollars per month.
- Researched and developed a new wave release process in Microsoft D365, enabling the outbound management team to release sales orders more efficiently, and with improved control.
- Improved freight operations by developing a more efficient picking process, cutting processing time, and boosting daily pallet output.
- Developed ISO-compliant documentation for multiple warehouse departments to support standardized processes and quality control.
- Collaborate on a cross-functional 5S team to implement lean initiatives, and enhance overall warehouse performance.
- Cross-trained across key warehouse functions to enhance team flexibility, reduce downtime, and support dynamic operational needs.
- Skilled in using Microsoft tools such as Excel, Word, Inspire, SharePoint, and Power BI to support data-driven decision-making, streamline workflows, and enhance team collaboration.
- Streamlined activities among departments to maintain optimal communication flow throughout organization.
- Assisted with the development of new computer systems by providing input on design considerations based on user requirements.
- Experienced and certified in the operation of standing/sitting forklifts, picker forklifts, WAVEs, and electric tow tractors, ensuring safe and efficient warehouse operations.
Retail Sales Specialist
Pilot Flying J Travel Center
Laramie, WY
05.2010 - 09.2015
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Education
Associate of Applied Science - Information Technology
Laramie County Community College
Cheyenne, WY05-2026
Datacenter Specialist Credit Diploma - Information Technology
Laramie County Community College
Cheyenne, WY05-2025
Credit Diploma Network Administrator (CCNA) - Information Technology
Laramie County Community College
Cheyenne, WY05-2026
Credit Diploma Virtualization & Cloud Admin - Information Technology
Laramie County Community College
Cheyenne, WY05-2026
Skills
- Network troubleshooting
- Documentation management
- Database management
- Technical support
- Communication skills
- Client support
- Training and mentoring
- Process data analysis
- Cross-functional collaboration
- Operating systems expertise
- System implementation
- Data analytics
- Root-cause analysis
Certification
- CompTIA Security+
- CompTIA A+
- CompTIA Server +
- CompTIA Cloud +
- Cisco Intro to Networking Badge 2025
- Microsoft DC Academy Graduate 2025
- Microsoft DC Academy Scholar 2024-2025 Recipient
References
References available upon request.
Timeline
Systems Specialist
Magpul Industries
12.2015 - Current
Retail Sales Specialist
Pilot Flying J Travel Center
05.2010 - 09.2015
Associate of Applied Science - Information Technology
Laramie County Community College
Datacenter Specialist Credit Diploma - Information Technology
Laramie County Community College
Credit Diploma Network Administrator (CCNA) - Information Technology
Laramie County Community College
Credit Diploma Virtualization & Cloud Admin - Information Technology
Laramie County Community College