Lori D. Johnson
Elyria,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Advocate
JCPenney
Columbus, OH
2022.05 - 2024.10
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints with effective communication and problem-solving skills.
- Educated customers on promotions, sales, and store policies.
- Collaborated with team members to enhance customer service delivery.
Customer Service Representative/Leasing Consultant
Liberty Staffing Company
Alexandria, Virginia
2015.08 - 2018.02
- Provide customer service for clients. Phone answering and residential relations
- Process rental applications and maintenance requests
Residential Site Manager
The Lenkin Company Management
Washington, D.C.
2013.04 - 2014.10
- Communicate with senior management for meetings and events.
- Manage residential property consisting of 206 apartments.
- Supervise, train and evaluate staff of 7 employees.
- Maintain 95-100% occupancy of apartments.
- Process rental payments, parking fees and monies.
- Adhere to financial budget, coding and invoicing.
- Maintain resident files in MRI.
- Coordinate building renovations, turnovers and repairs.
- Management reports, traffic report, turnover calendar, property status and dashboard.
Temporary Associate/Independent Contractor
Intersolutions, Inc.
Washington, D.C.
2012.02 - 2013.04
- Management of residential properties and condominium associations. Top building 233 units.
- Superior customer service for residents, vendors and contractors.
- Supervision of staff totaling up to 10 employees.
- Communicated and provided daily resident relations and follow up emails, calls and visits.
- Worked closely with Board President and Vice President on all association matters.
- Liaison with contractors and homeowners, provided supervision of repair work and renovations.
- Met with homeowner’s and board members on monthly board meetings, association newsletter, committee meetings and special events.
- Completed all administrative functions, payroll and reports.
- Fill the role of leasing consultant and property manager for clients (residential).
- Provide leasing of apartments homes and property management to clients (Condo).
- Process rental applications, lease agreements and background checks.
- Attended seminars and training for property management.
Residential Property Manager
Gelman Company
Washington, D.C.
2004.07 - 2009.12
- Managed daily operations of residential properties to ensure smooth functionality.
- Coordinated tenant relations to address concerns and maintain satisfaction.
- Oversaw property maintenance schedules to uphold facility standards.
- Implemented leasing strategies to attract and retain quality tenants.
- Conducted regular property inspections for compliance and upkeep.
- Developed budgets for property expenses and maintenance projects.
- Trained and supervised staff on operational procedures and customer service.
- Facilitated communication between tenants and property ownership for effective management.
- Coordinated maintenance services such as plumbing, electrical repairs, landscaping.
- Prepared monthly statements for each landlord detailing rental income received and expenses incurred.
- Inspected vacant units prior to leasing out to make sure they meet safety standards.
- Ensured that all rent payments were collected on time from tenants.
- Provided support to tenants regarding any issues or concerns they had about their rental units.
- Maintained accurate records of all financial transactions related to rental properties.
- Managed the eviction process when necessary in accordance with applicable laws.
- Reviewed tenant applications and screened potential tenants for credit, background, and employment history.
- Developed and implemented residential property management strategies to maximize rental income.
- Responded promptly to repair requests from tenants in a professional manner.
- Created detailed reports for landlords on the condition of their properties.
- Provided support during emergency situations such as fires or natural disasters.
- Developed relationships with vendors who provide services related to residential property management.
General Manager
Van Ness East Condominium Association
Washington, D.C.
2009.01 - 2009.11
- Provided management to condominium association totaling 433 units.
- Supervised, trained and evaluated staff of 23.
- Completed monthly newsletter.
- Held membership of five community committees: energy, fire and safety, budget, housekeeping and fitness Center.
- Coordinated and assisted in monthly board meetings and community events.
- Assisted treasurer on annual budget, invoices and processed employee payroll.
- Completed resale packages and forwarded condominium documents to new owners.
- Solicited 3 bids for all contracted work and forwarded to board of directors for approval.
Skills
- Property management
- Management skills
- Organizational skills
- Verbal communication
- Written communication
- Supervision
- Training
- Employee evaluation
- Contracting process knowledge
- Document specifications knowledge
Retirement
Retired in 2018. Seeking part time employment.
Education And Certification
- Smith Business School
- Close them Seminar
- Apartment Leasing Seminar
- Fair Housing Seminar Training
- One Site Property Management Software
- Jenark Software
- Microsoft office, word and excel
- MRI Software Training
- Rent Control Consultant Training
Timeline
Customer Service Advocate
JCPenney
2022.05 - 2024.10
Customer Service Representative/Leasing Consultant
Liberty Staffing Company
2015.08 - 2018.02
Residential Site Manager
The Lenkin Company Management
2013.04 - 2014.10
Temporary Associate/Independent Contractor
Intersolutions, Inc.
2012.02 - 2013.04
General Manager
Van Ness East Condominium Association
2009.01 - 2009.11
Residential Property Manager
Gelman Company
2004.07 - 2009.12