Lorie Graber
Wichita,KS
Summary
Proven Customer Service Representative at Graber Wealth Management, excelling in problem-solving and building rapport. Enhanced customer loyalty through empathetic resolution of complaints and personalized engagement. Boosted productivity by streamlining processes, leveraging critical thinking and active listening to exceed service expectations. Demonstrated proficiency in customer relations and proofreading, significantly improving client satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Graber Wealth Management
03.1997 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created a person rapport with our clients through personalized gifts, birthday wishes/cards with my own art work and holiday events.
- Wrote weekly commentary.
Education
Health and Life Insurance
Kansas Insurance License
Tested On Knowledge02.2014
Bachelor of Arts - Classical, Ancient Mediterranean, And Near Eastern Studies
The Wichita State University
Wichita, KS05.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Building rapport
- Proofreading
Certification
- License Health and life Insurance.
- The ability to sell Fixed Annuities.
- Notary
Work Preference
Work Location
RemoteImportant To Me
Healthcare benefitsCareer advancementWork-life balanceCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Customer Service Representative
Graber Wealth Management
03.1997 - 04.2024
Health and Life Insurance
Kansas Insurance License
Bachelor of Arts - Classical, Ancient Mediterranean, And Near Eastern Studies
The Wichita State University
- License Health and life Insurance.
- The ability to sell Fixed Annuities.
- Notary
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