Lorie Harrington
Silver Spring
Summary
Healthcare professional prepared for role with proven track record of delivering healthcare administrative duties as well as compassionate patient care and support. Ability to adapt to dynamic healthcare settings while maintaining strong focus on team collaboration and achieving optimal patient outcomes. Reliable and flexible with strong interpersonal and clinical skills.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Regulatory Doc. Associate, Office Manager/ Receptionist/Data Entry
Monitoring Force USA
02.2005 - 12.2010
- Welcome visitors, determine nature of business and notify personnel of visitors
- Serve as first point of contact w/clients & associates by telephone and in person, directing & assisting visitors
- Answer calls on a multi-line phone system and direct callers to appropriate personnel take and deliver messages or transfer calls to voice mail when personnel are unavailable
- Send out medication, inventory all incoming and outgoing medication
- Assist with regulatory documents for shipping oversees
- Filing of Regulatory Documents, Filling of Case Report Forms
- Inventory all in house medication
- Set up Drug destruction for all expired or used medication
- Report SAE and AE to Drug Safety Board
- Distribute SAE reports and track incoming confirmation
- Keep Spreadsheet Data Updated, Filing of sensitive medical records
- Date stamp all incoming faxes, Picking-up/sorting/distributing mail, Check Emails
- Organize office, Maintain Back Up Servers Tapes, Maintaining general tidiness
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed supply chain logistics, ensuring timely procurement and inventory management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Executive Assistant/Receptionist/ Data Entry
Ken Leiner Associates Inc
08.2001 - 01.2005
- Welcome visitors, determine nature of business and notify personnel of visitors
- Serve as first point of contact w/clients & associates by telephone and in person, directing & assisting visitors
- Answer calls on a multi-line phone system and direct callers to appropriate personnel take and deliver messages or transfer calls to voice mail when personnel are unavailable
- Data entry, updating spreadsheets, maintaining accurate records
- Perform other administrative duties as needed, such as filing, photocopying, faxing, and signing for FedEx/ups and delivery mail as well as send mail out
- Coordinated executive schedules, ensuring optimal time management and prioritization of key meetings.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments and handled calenders for senior leadership.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Care Nurse
DC VA Medical Center
Washington, DC
09.2018 - Current
- Developed personalized care strategies to enhance patient comfort and well-being.
- Coordinated with multidisciplinary teams to ensure comprehensive patient care delivery.
- Trained and mentored junior nursing staff on best practices and compliance standards.
- Implemented infection control protocols, ensuring safety for patients and caregivers.
- Advocated for patients' needs, facilitating communication between families and healthcare providers.
- Maintained timely documentation of patient progress, facilitating effective communication among the care team members.
- Enhanced the quality of life for elderly patients through personalized care plans and regular health assessments.
- Assisted clients with activities of daily living, fostering independence and improving their overall wellbeing.
- Coordinated services with other healthcare professionals such as physical therapists and social workers, optimizing patient outcomes.
- Provided emotional support to patients and families during challenging times, fostering trust and open communication.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s needs.
- Took vital signs to assess patient health progress and needs.
- Improved patient satisfaction by providing compassionate and individualized care to clients in their homes.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Direct Support Professional /Certified Medication Technician
St. Johns Community Services
Washington, DC
12.2017 - Current
- Monitored client behavior and progress, adjusting interventions as needed for effectiveness.
- Facilitated individual and group therapy sessions to promote mental health and well-being.
- Provided crisis intervention support during emergency situations to ensure client safety.
- Trained and mentored new staff on therapeutic techniques and organizational policies.
- Advocated for clients' needs within the community, fostering external support systems.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Care Manager
John Hopkins -Sibley Hospital
Washington, DC
09.2016 - 07.2017
- Developed personalized care strategies to enhance patient comfort and well-being.
- Coordinated with multidisciplinary teams to ensure comprehensive patient care delivery.
- Trained and mentored junior nursing staff on best practices and compliance standards.
- Implemented infection control protocols, ensuring safety for patients and caregivers.
- Advocated for patients' needs, facilitating communication between families and healthcare providers.
- Maintained timely documentation of patient progress, facilitating effective communication among the care team members.
- Enhanced the quality of life for elderly patients through personalized care plans and regular health assessments.
- Assisted clients with activities of daily living, fostering independence and improving their overall wellbeing.
- Coordinated services with other healthcare professionals such as physical therapists and social workers, optimizing patient outcomes.
- Provided emotional support to patients and families during challenging times, fostering trust and open communication.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s needs.
- Took vital signs to assess patient health progress and needs.
- Improved patient satisfaction by providing compassionate and individualized care to clients in their homes.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Personal Care Assistant
Right at Home DC
Washington, DC
05.2015 - 06.2017
- Provided compassionate personal care support to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility and transportation, ensuring safety during outings and appointments.
- Monitored clients' health status, reporting changes to medical staff for timely intervention.
- Developed strong relationships with clients, fostering trust and improving their emotional health.
- Implemented efficiency improvements in daily routines, optimizing time spent on personal care tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Mental Health Residential Counselor /Medication Technician
Careco Mental Health
Washington, DC
08.2011 - 10.2015
- Monitored client behavior and progress, adjusting interventions as needed for effectiveness.
- Facilitated individual and group therapy sessions to promote mental health and well-being.
- Provided crisis intervention support during emergency situations to ensure client safety.
- Trained and mentored new staff on therapeutic techniques and organizational policies.
- Advocated for clients' needs within the community, fostering external support systems.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Education
Nursing Assistant -
UDC
Medical Assistant - undefined
ACT College
High School - undefined
Bladensburg Senior High
Bladensburg, MDAssociate Health Care Management - undefined
Ashworth College
01-2010
Skills
- Compassionate care
- HIPAA compliance
- Patient confidentiality
- Call center experience
- Medical terminology
- Data entry proficiency
- Stress tolerance
- Empathy and patience
- Healthcare industry
- Strong interpersonal skills
- Record maintenance
- Multitasking and organization
- Customer service
- Problem-solving
- Data entry
Certification
CPR / First Aide Certification, DC TME, MD Medtech, DC CNA, VA CNA, Medical Assistant Diploma, Mandt Training
Timeline
Care Nurse
DC VA Medical Center
09.2018 - Current
Direct Support Professional /Certified Medication Technician
St. Johns Community Services
12.2017 - Current
Care Manager
John Hopkins -Sibley Hospital
09.2016 - 07.2017
Personal Care Assistant
Right at Home DC
05.2015 - 06.2017
Mental Health Residential Counselor /Medication Technician
Careco Mental Health
08.2011 - 10.2015
Regulatory Doc. Associate, Office Manager/ Receptionist/Data Entry
Monitoring Force USA
02.2005 - 12.2010
Executive Assistant/Receptionist/ Data Entry
Ken Leiner Associates Inc
08.2001 - 01.2005
Associate Health Care Management - undefined
Ashworth College
High School - undefined
Bladensburg Senior High
Medical Assistant - undefined
ACT College
Nursing Assistant -
UDC