Lorie Martinez
Cheddars Scratch Kitchen
FAYETTEVILLE,North Carolina
1
Language
1
Certification
13
years of professional experience
Results-driven Service Manager with expertise in team leadership, training, and fostering positive work environments. Committed to operational excellence and continuous improvement, enhancing guest experiences and driving repeat business.
Work History
Service Manager
2 Years 7 Months- Trained and mentored staff on company standards and best practices for service delivery.
- Developed and maintained positive relationships with guests to foster repeat business.
- Oversaw scheduling of shifts to maintain adequate coverage during busy periods, enhancing service efficiency.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
- Trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Coordinated daily team meetings to align staff on goals and expectations for peak service times.
Team Lead
4 Years 1 Month- Function as if in an assistant manager role.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Expeditor
4 Years 7 Months- Coordinated timely delivery of food orders to include managing ticket times and product quality and standards.
- Monitored inventory levels and communicated needs to kitchen staff for efficient workflow.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
To-Go Server
8 Years 1 Month- Sole to go specialist during the pandemic in 2020 until restaurant operations resumed normally.
- Delivered exceptional service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Managed order accuracy by effectively communicating with kitchen staff and addressing special requests.
- Trained new team members on menu offerings and service protocols, fostering a collaborative work environment.
- Monitored inventory levels of packaging materials, ensuring adequate supplies for smooth operations.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Received to go orders over the phone, in person and online.
- Delivered packaged orders to guests inside the restaurant and in the parking lot.
Bartender
11 Years 1 Month- Crafted signature cocktails and beverages with precision.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Trained new staff on beverage preparation techniques and menu knowledge.
- Provided exceptional customer service, fostering repeat business and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
13 Years 1 Month- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently, ensuring timely order processing and food delivery.
- Trained new staff on menu items and service protocols to ensure consistency.
- Collaborated with kitchen staff to resolve order discrepancies swiftly and accurately.
- Recommended menu items and daily specials, increasing guest engagement with offerings.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Music Education - Vocal Emphasis
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Goal oriented
Continuous improvement
Certification
- Certified Food Safety Manager
Languages
English
Native or Bilingual
Timeline
Service Manager
Cheddars Scratch Kitchen
01.2024 - CurrentRead More
Team Lead
Cheddars Stratch Kitchen
07.2022 - CurrentRead More
Expeditor
Cheddars Scratch Kitchen
01.2022 - CurrentRead More
To-Go Server
Cheddars Scratch Kitchen
07.2018 - CurrentRead More
Bartender
Cheddars Scratch Kitchen
07.2015 - CurrentRead More
Server
Cheddars Scratch Kitchen
07.2013 - CurrentRead More
University of North Carolina At Pembroke
Bachelor of Arts from Music Education - Vocal Emphasis
Read More