Lorie Smith
Florence,Alabama
Summary
Detail-oriented. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process Bodily Injury Claims. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 15 years of experience interviewing specialists, witnesses and claimants to compile information.
Prior to USAA worked as a scheduler for a radiology organization. Scheduled appointments, procedures, and coordinated office visits.
Overview
15
15
years of professional experience
Work History
Casualty Claims Adjuster
USAA - P&C Auto Insurance
07.2006 - 04.2021
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related documents.
- Managed case load of 150 claims.
Education
Bachelor of Science - Psychology
Ottawa University
Phoenix, AZ05.2012
Skills
- Analytical Skills
- Highly compassionate and Empathetic
- Collaborate and communicate with others to accomplish goal/s
- Communicate tactfully and effectively by phone, and in writing with all customers
- Problem Solving
- Regulatory Compliance
- Organizational Skills, set priorities and deadlines
- Time Management
- Medical Terminology
VOLUNTEER
American Legion - Florence AL
Judge Advocate 12/21 to present
- Advise the Post Commander of the interpretation or modification of the Post's Constitution, Bylaws, and Rules and Regulations.
- Supply professional advice in the conduct of post business or to procure proper counsel.
- Be the guardian of the constitutional form of post government.
Elks - Phoenix AZ
Veterans Committee Chairperson 1 year Our pledge is that we never forget our veterans and our committed to serve them.
Chaplain 1 Year for Lodge 335 under ER Thomas Strupp
Patriot Guard Riders - Phoenix AZ 2008-2021
Advocate To shield the families fallen heroes from those that would disrupt the services of their loved ones.
Wreaths Across America - Prescott AZ
Coordinator and Master of Ceremonies.
Timeline
Casualty Claims Adjuster
USAA - P&C Auto Insurance
07.2006 - 04.2021
Bachelor of Science - Psychology
Ottawa University
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