Lorie Young
West Haven
Summary
Dynamic business owner with a proven track record at Wby Estate Sales and Services, excelling in customer relations and operational efficiency. Skilled in financial planning and negotiation, I enhanced profitability while fostering a high-performing team. Committed to delivering exceptional service, I effectively resolved complex customer inquiries, driving satisfaction and retention.
Overview
2026
2026
years of professional experience
Work History
Wby Estates Business Owner and Operator
Wby Estate Sales and Services
Ogden, UT
2011 - Current
- Developed comprehensive business strategies to enhance operational efficiency and customer satisfaction.
- Managed financial planning, budgeting, and forecasting to ensure profitability and sustainable growth.
- Oversaw daily operations, ensuring compliance with industry regulations and standards.
- Cultivated relationships with suppliers and partners, negotiating favorable terms to reduce costs.
- Implemented marketing initiatives that increased brand visibility and customer engagement.
- Led a team of employees, providing training and mentorship to improve performance and productivity.
- Established strong customer relationships through excellent communication and attentive service.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
Customer Service Representative
Mountain Alarm
Ogden, UT
06.2006 - 03.2009
- Resolved customer inquiries through phone and email, ensuring prompt and effective communication.
- Maintained accurate records of customer interactions in CRM system to enhance service efficiency.
- Implemented solutions for complex issues, reducing resolution time and increasing customer retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Convergys
Salt Lake City, UT
07.2000 - 06.2005
- SaltResolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and empathy.
- Documented customer interactions accurately in CRM software for future reference.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new representatives on systems and processes for efficient onboarding.
- Supported cross-functional initiatives aimed at improving overall customer satisfaction scores.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Tooele High School
Tooele, UTSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Customer Service Representative
Mountain Alarm
06.2006 - 03.2009
Customer Service Representative
Convergys
07.2000 - 06.2005
Wby Estates Business Owner and Operator
Wby Estate Sales and Services
2011 - Current
High School Diploma -
Tooele High School