Sarah Jo Oller
Friendswood,TX
Summary
I have worked in customer service for 29 years. I love people and I feel it is important to make everyone feel important, welcome and pleased with the service they deserve.
Hardworking, communication skills, dependable, fast learner and good relationship-building skills, team oriented nature to multitask.
Organized and work well under pressure in most all situations.
Detail oriented, passionate about solving problems through an in depth understanding of the service industry and customer expectations.
Overview
17
17
years of professional experience
Work History
Business Owner/Operator
Sparkles Maid Services LLC
07.2012 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Assistant School Nurse (CNA)
Pearland ISD
09.2011 - 05.2012
- Assessed student health and identified potential health concerns to provide appropriate care.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Educated students on various health topics to promote overall health and wellbeing.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
- Participated in development of school safety plans to address areas of concern.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
VIP Cocktail Waitress
Ruidoso Downs Race Track (Jockey Club)
05.2010 - 09.2010
- Served alcoholic and non-alcoholic beverages in bar environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials, and took drink orders.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative (Office Manager)
Farm Bureau Insurance And Investments
05.2008 - 05.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Volunteer Firefighter
Ruidoso Downs Police And Fire
09.2007 - 11.2009
- Administered first aid and conducted emergent response management.
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
Server Shift Leader
Western Grill Steak House
09.2006 - 12.2008
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Education
No Degree - Psychology
Eastern New Mexico University - Ruidoso, NM
Ruidoso, NMNo Degree - Certified Nursing Assistant Certification
Eastern New Mexico University - Ruidoso, NM
Ruidoso, NM03.2011
High School Diploma -
Pearland High School
Pearland, TX05.1997
Skills
- Hospitality Service Expertise
- Server Training
- Wine and Liquor Service
- Warm and Friendly
- Patron Experiences
- Greeting and Seating Guests
- Guest Satisfaction
- Customer Service and Rapport
- Order Accuracy and Delivery
- Operational Efficiency and Safety
- Identification Requirements
- Cool Under Pressure
- Customer Relations
- Customer Relationship Management
- Critical Thinking
- Problem-Solving Ability
- Customer Service
- Quality Control
- Wound Care
- Supporting Personal Needs
- Efficient and Reliable Team Player
- Quick Problem Solver
- Compassionate Caregiver
- Monitor Vitals
- Emotional and Social Support
- Calm Under Stress
- Blood Sugar Monitoring
- Emergency Response Procedures
- First Aid
References
Rutalee Todd
575-973-0376
Jim Minter
575-513-1878
Charlie Gallman
832-350-0494
Timeline
Business Owner/Operator
Sparkles Maid Services LLC
07.2012 - Current
Assistant School Nurse (CNA)
Pearland ISD
09.2011 - 05.2012
VIP Cocktail Waitress
Ruidoso Downs Race Track (Jockey Club)
05.2010 - 09.2010
Customer Service Representative (Office Manager)
Farm Bureau Insurance And Investments
05.2008 - 05.2010
Volunteer Firefighter
Ruidoso Downs Police And Fire
09.2007 - 11.2009
Server Shift Leader
Western Grill Steak House
09.2006 - 12.2008
No Degree - Psychology
Eastern New Mexico University - Ruidoso, NM
No Degree - Certified Nursing Assistant Certification
Eastern New Mexico University - Ruidoso, NM
High School Diploma -
Pearland High School
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