LORI FEDEROWICZ
East Aurora,NY
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
27
27
years of professional experience
Work History
Operations Manager
Scott Enterprises, Inc.
Cheektowaga, NY
10.1998 - Current
- Streamlined operations by implementing new workflow processes, enhancing efficiency across departments.
- Collaborated with cross-functional teams to optimize resource allocation and reduce operational costs.
- Enhanced inventory management systems, ensuring accurate tracking and timely replenishment of supplies.
- Led training programs for staff, fostering skill development and improving overall team performance.
- Analyzed operational data to identify trends, driving informed decision-making for process improvements.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies consistently enforced.
- Developed strategic initiatives aimed at increasing productivity and minimizing waste throughout the organization.
- Supervised staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting and hiring team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
No Degree - Physicians Assistant
Daemen University
Amherst, NYNo Degree - Business Management
Univeristy At Buffalo
Buffalo, NYHigh School Diploma -
John F. Kennedy Jr-Sr High School
Cheektowaga, NY06-1996
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Inventory management
- Planning and implementation
- Operations oversight
- Policies and procedures implementation
- Customer relationship management
- MS office
- Client relationships
- Schedule management
- Health and safety compliance
- Superb time management skills
- Delegation
- Invoice processing
- Cost reduction
- Unsurpassed work ethic
- Purchasing and procurement
- Forecasting and scheduling
- Negotiation
- P&L management
- Contract management
- Financial management
Timeline
Operations Manager
Scott Enterprises, Inc.
10.1998 - Current
No Degree - Physicians Assistant
Daemen University
No Degree - Business Management
Univeristy At Buffalo
High School Diploma -
John F. Kennedy Jr-Sr High School