Lorilyn Ortiz
Phoenix,AZ
Summary
Customer-oriented Store Manager with extensive experience in retail operations and team leadership. Proven track record of enhancing customer satisfaction and driving sales performance through effective coaching and employee development. Committed to delivering exceptional customer experiences while adapting to dynamic challenges.
Overview
14
14
years of professional experience
Work History
Store Manager
Circle K Corp
Phoenix, Az
10.2012 - 07.2026
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff, providing training and support to enhance service quality.
- Implemented promotional strategies to drive customer engagement and sales.
- Coordinated inventory management, including ordering and restocking merchandise.
- Developed schedules for staff to optimize coverage during peak hours.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Assistant Store Manager
Maverik Adventure's First Stop
Holbrook, Arizona
05.2012 - 08.2016
- Managed the day-to-day operations of the store, prioritizing customer service and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and mentored staff to enhance customer service skills.
- Maintained inventory levels and ensured accuracy in cash handling procedures.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
Some College (No Degree) - Elementary Education
Glendale Community College
Glendale, AzSkills
- Effective communication
- Team leadership
- Inventory management
- Problem solving
- Visual merchandising
- Adaptability
- Customer relationship management
- Employee training and development
- Cash handling
- Staff scheduling
- Time management
- Promotional strategies
Timeline
Store Manager
Circle K Corp
10.2012 - 07.2026
Assistant Store Manager
Maverik Adventure's First Stop
05.2012 - 08.2016
Some College (No Degree) - Elementary Education
Glendale Community College