Lorina Ryan
Stockton,CA
Summary
Detail-oriented profesprofessional with extensive experience in assessing client eligibility and conducting in-depth interviews. Recognized for exceptional organizational skills and cross-cultural sensitivity, contributing to accurate policy interpretation and effective client support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Eligibility Worker
San Joaquin County Human Services Agency
Stockton, CA
01.2007 - 04.2021
- Assessed client eligibility for various assistance programs to ensure compliance with agency guidelines.
- Conducted in-depth interviews with clients to gather necessary documentation and verify information accuracy.
- Maintained comprehensive case records
- Trained new staff on eligibility determination processes and best practices for client interaction.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Worked as an Eligibility Worker I, II, and III.
- Designated as the "sanction worker" in a specialized unit.
- Was the lead worker in the Medi-Cal unit.
- Assisted with the induction training for new Eligibility Workers.
- Worked in the Benefits Recovery Unit using comprehensive data to determine overpayment/overissuances.
Customer Service Representative
Union Safe Deposit Bank
Stockton, CA
01.2001 - 09.2003
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Facilitated account maintenance by updating customer information accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Worked as the "Merchant Teller", which was designated for business accounts.
- Completed Currency Transaction Reports (CTR's) for deposits of $10,000 or more.
Office Assistant
Waterloo Chiropractic
Stockton, CA
11.1998 - 01.2001
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient intake processes, ensuring accurate data entry and documentation.
- Assisted in maintaining a clean and organized office environment to enhance patient experience.
- Provided administrative support by handling correspondence and managing office supplies inventory.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Developed X-Rays for patients.
- Completed ultrasounds and other back-office chiropractic treatments.
Education
Associate of Arts - Early Childhood Education
San Joaquin Delta College
Stockton, CA05.2005
Skills
- Excellent written and verbal communication
- Cross-cultural sensitivity
- Interviewing technique
- Organizational skills
- Policy interpretation
- Recordkeeping and data input
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
Certification
Certificates received from San Joaquin Delta College include:
Early Childhood Education Associate Teacher
Early Childhood Education Teacher
Early Childhood Education Master Teacher
Early Chuldhood Education Site Supervisor
Timeline
Eligibility Worker
San Joaquin County Human Services Agency
01.2007 - 04.2021
Customer Service Representative
Union Safe Deposit Bank
01.2001 - 09.2003
Office Assistant
Waterloo Chiropractic
11.1998 - 01.2001
Associate of Arts - Early Childhood Education
San Joaquin Delta College