Lori Pate
Eastlake,OH
Summary
Dynamic Medical Assistant with proven expertise in patient reception and medical records management honed at University Hospitals of Cleveland - Mentor. Excelled in system maintenance and lab results coordination, enhancing patient care efficiency. Known for exceptional front desk supervision and adept at interpreting physician orders, I bring a blend of hard and soft skills to improve healthcare delivery.
Overview
33
33
years of professional experience
Work History
Patient Service Representative
Metro Health Hospital
Middleburg Hts, OH
08.2013 - Current
- Scanned documents into electronic health record system as needed.
- Provided customer service by answering patient questions and addressing concerns.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Maintained a clean and organized reception area.
- Participated in training sessions to stay updated on healthcare policies and registration software..
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Responded to patient callbacks and phone-in prescription refill requests.
STNA
Regina Health Center
Richfield, OH
07.2004 - 08.2014
- Assisted nurses with treatments or procedures as directed by licensed personnel.
- Transported patients between rooms or units as needed.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Medical Assistant
University Hospitals of Cleveland - Mentor
Mentor, OH
08.1992 - 07.2003
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patient examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
High School Diploma -
Wickliffe High Schoool
Wickliffe, OH06-1987
Some College (No Degree) - Medical Assisting
Cleveland Institute of Dental Medical Assistants
Mentor, OHSkills
- Interpreting physician orders
- Front desk supervision
- Patient Reception
- Medical Records Management
- System Maintenance
- Lab Results Coordination
Timeline
Patient Service Representative
Metro Health Hospital
08.2013 - Current
STNA
Regina Health Center
07.2004 - 08.2014
Medical Assistant
University Hospitals of Cleveland - Mentor
08.1992 - 07.2003
High School Diploma -
Wickliffe High Schoool
Some College (No Degree) - Medical Assisting
Cleveland Institute of Dental Medical Assistants
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