Lorna Lynch
Lakewood,OH
Summary
Sales management professional with 15 years of experience in business, finance, and management. Proven ability to build relationships and cultivate partnerships that drive business growth. Consistent track record of increasing sales revenues, enhancing market penetration, and expanding territory.
Overview
15
15
years of professional experience
Work History
Clinic Manager
Ideal Image Med Spa
Westlake, Ohio
09.2023 - Current
- Managed daily clinic operations and staff scheduling for optimal efficiency.
- Oversaw patient intake processes to ensure accurate data collection.
- Coordinated with healthcare providers to improve patient care pathways.
- Trained new staff on clinic protocols and software systems.
- Monitored inventory levels and ordered medical supplies as needed.
- Developed strategies to streamline administrative tasks within the clinic.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
- Prepared and presented reports on clinic performance to stakeholders.
- Facilitated continuing education and professional development opportunities for staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Travel Clinic Manager
Milan Laser Hair Removal
, Ohio
09.2020 - 04.2023
- Personalized consultations with clients to best fit client needs and maximize sales while employing world class customer service skills
- Traveled to assigned clinic to act as practicing Clinic Manager, while maintaining company standards throughout all 220+ locations
- Created and utilized an action plan to maximize sales and reach KPI results
- Supervised day-to-day operations of assigned clinic, complying with corporate policies and guidelines
- Monitored financial performance and managed budgets for clinic expenditures.
- Facilitated team meetings to discuss operational improvements and staff feedback.
- Multi-Unit development
Field Ambassador East Region/Store Manager
Aveda
04.2011 - 08.2020
- Displayed growth within the company resulting in various promotions and increases in responsibility
- Maintained expertise for corporate partners including Operations, HR, Marketing, and Community Care
- Communicated effectively the needs of the field team to corporate partners in order to increase efficiency
- Increased KPI measurements and sales up to 5% over LY and maintained a million dollar door
- Built and maintained effective relationships and encouraged positive communication with team, peers, and upper management
Education
Full Stack Web Development -
Case Western Reserve University
Cleveland, OH05.2020
Esthetician Degree - 600 Hours Completed
Carsten Aveda Institute
Tempe, AZ2007
Skills
- Consultative and relationship selling
- Training and mentoring
- Staff supervision
- Multi-task management
- Strong Effective communication skills
- Weekly payroll/budget leader (OPs mgmnt)
- Strategic planning
- Problem solving
- Patient and Team education and counseling
- Clinical/Chart audits
- Policy development
- Microsoft suite
Timeline
Clinic Manager
Ideal Image Med Spa
09.2023 - Current
Travel Clinic Manager
Milan Laser Hair Removal
09.2020 - 04.2023
Field Ambassador East Region/Store Manager
Aveda
04.2011 - 08.2020
Full Stack Web Development -
Case Western Reserve University
Esthetician Degree - 600 Hours Completed
Carsten Aveda Institute