Lorna Martin
CVS Pharmacy
Keystone Heights,FL
16
years of professional experience
Dedicated Shift Supervisor known for strong cash handling and compliance management skills. Committed to fostering a safe and productive work environment while ensuring high standards of customer satisfaction and team performance.
Work History
Shift Supervisor
16 Years 1 Month- Supervised daily operations to ensure compliance with company policies and procedures.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, reducing discrepancies through diligent monitoring and reporting.
- Resolved customer issues efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop promotional displays that increased foot traffic in the store.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Education
High School Diploma
No Degree - Nursing Practice
Skills
Cash handling
Employee training
Workplace safety
Staff management
Timeline
Shift Supervisor
CVS Pharmacy
10.2009 - 11.2025Read More
FCCJ
No Degree from Nursing Practice
Read More
Andrew Jackson
High School Diploma
Read More