Excel
Lorna Vessup
Case Manaager
The Bronx,NY
Summary
Compassionate Case Manager experienced in working in shelter environments. Hardworking while dedicated to working with coworkers to achieve positive and successful case outcomes, while offering excellent problem-solving, conflict resolution, and communication abilities to assist clients with achieving their goals, by applying skilled guidance, support and assistance, through strong communication and management skills committed to inspire change.
Overview
19
19
years of professional experience
1
1
Cultural competency
1
1
Sexual Harassment
1
1
LGBTQ Awareness
1
1
Understasnding substance Use and Its Impact on shelter residenc
1
1
Safe Talk Harm Reduction
1
1
Naloxone Overdose Rescue Training
1
1
Reducting Job-Related Stress Coping & Orgazational Strenizationa
1
1
Understanding Homelessness & Professional Boundaries
1
1
Workforce Planning and Development
1
1
Mandated Reported
1
1
Domestic Violence Intimate partner 101
1
1
Mindfulness and Motivational Interviewing - OARS
1
1
Understanding Professional Boundaries
1
1
Certificate of Achievement Strengths-based Case Management
1
1
CPR
1
1
Non-Coercive approached to Conflict Management
Work History
Case Manager
Black Veterans for Social Justice
12.2023 - 03.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Informed clients of New York City Immigration Policy of 30-day shelter stay
- Communicated to clients on 12th day state they will be sent to reticketing center
- Communicated with client in their preferred language utilizing DHS Language translation number
Housing Specialist
Services for the UnderServed
04.2022 - 12.2023
- Work with a senior Housing specialist to engage 29 eligible, undocumented, and asylum families with children, with finding employment to be eligible for CityFheps Housing Vouchers, NYCHA, EHV vouchers, and Section 8. Update spreadsheet for weekly and monthly meetings at DHS on all progress of placements.
- Conducted weekly housing meetings, collected information and pay stubs for HHA applications and CityFheps
- Call Brokers and Management for listings of available apartments Prepare and escort clients to viewings and lease signing Ensure the Public Assistance case is active Ensure that SSI/SSD letters are updated Ensure that NYCHA and NYC Housing Connect applications are updated
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Reviewed documentation and input data into agency's computer system to complete client eligibility process, re-certifications, and tenant move-outs.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress toward self-sufficiency goals.
Senior Case Manager
Women In Need
03.2013 - 06.2021
- Managed a caseload of 20 to 28 homeless women with children, ensured all Housing and social service targets were met, analyzed, developed, documented in weekly report spread sheet and implemented procedures and policies for quality service provision as directed by DHS
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care: ACS, BOED, medical, transportation, job search, housing, mental health, .
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitate intake assessments and developed individualized living plans and exit strategies for clients, ensured intake package accuracy
- Conduct case file audits, maintain uniform client charts
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinate various community referrals per individual client needs (i.e., mental health services, substance abuse treatment, DV counseling, financial counseling, employment, housing) GED. Job Training (HHA, Security, maintenance)
- Coordinated multi-disciplinary teams including healthcare professionals, social workers, legal advisors to provide comprehensive support to clients.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, HRA benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Familiarize clients with multiple housing programs SOTA, RAP Program, LINC I-VI, HHA, HPD, NYCHA Section 8, Supportive Housing, NY II & III, FHEPS, RAP, and 421A Programs
- Escort clients to apartment viewings, lease signing, HRA, and medical appointments when necessary Reported to DHS daily with projected voucher move-outs.
- Network with employers, landlords/brokers, and realtors Conducted groups to inform clients on filling out housing applications, employment search, mock housing interviews, financial budgeting, savings
- Train and assist new coworkers on CARES, initial assessments, and organization of new files Assist Program Director in thedevelopment of program events and special projects
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Delivered ongoing training sessions for staff members on best practices in case management, enhancing overall team performance.
Senior Case Manager
SCO Family of Services Crotona Inn, New York, N. Y
10.2011 - 03.2013
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances promptly.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout process of reaching those objectives.the
Senior Shift Supervisor
SCO Family of Services Crotona Inn, Bronx, NY
11.2008 - 10.2011
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assigned each member of [10] person team with specific daily tasks and responsibilities.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Assisted customers with complaints, questions, and concerns.
- Conducted regular performance reviews for night shift employees, setting goals for professional growth and addressing any areas requiring improvement.
- Optimized scheduling for the night shift, resulting in reduced labor costs and improved coverage during peak hours.
Residential Supervisor
SCO Family of Services Hollis Avenue, Queens, NY
01.2005 - 01.2006
- Supervisor of three workers and six female residents Met with staff to discuss client progress on a weekly basis.
- Promoted positive relations between residents and staff.
- Ensured client medication regiments were exercised Implemented resident curfew
- Ensured residents followed Probation, agency and ACS rules pertaining to attending school, or employment on time
- Developed and maintained relationships with parents to promote positive living environment for students.
- Conducted chore schedules, house meals, and a laundry schedule list, and grocery shopping
- Conducted residential meetings for Independent Living Plans.
- Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities, GED..
- Ensured all case files were audited and immediately updated.
- Organized recreational activities for residents that promoted socialization, ACS required trips, physical activity, and overall well-being within the community setting.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members, alcohol or drugs.
Education
Ph.D. - Advanced Studies in Human Social Behavior
Capella University
Minneapolis, MN01.2027
Master of Arts - Psychology/Marriage and Family Therapy
Mercy College
Dobbs Ferry, NY05.2010
Bachelor of Science - Psychology/Criminal Justice
Mercy College
Dobbs Ferry, NY05.2003
Associate Degree - Liberal Arts And Sciences
Mercy College
Dobbs Ferry, NY05.1999
Skills
- Critical Thinking and Crisis Intervention
- Group Sessions (Budgeting, employment, mental health, employment
- Quality Assurance Controls
- Written and verbal communication
- Client Needs Assessments
- Client meetings
- Service planning
- CPR/AED
- Interviewing skills
- Proficient in CARES, AWARDS
Certification
- Cultural Competency
- Sexual Harassment
- Child Abuse Certificate
- LGBTQ
- Understanding Substance Use and Its Impact on Shelter Residents
- Naloxone Overdose Rescue Training
- Safe Talk Harm Reduction
- Reducing Job-Related Stress: The Role of Coping & Organizational Change
- Understanding Reentry in NYC: From Incarceration to the Community
- Understanding Homelessness & Professional Boundaries
- Mandated Reporter
- De-escalation training
- Understanding Professional Boundaries
- Workforce Planning and Development
- Domestic Violence Intimate Partner 101
- Women in Need Workforce Planning and Development
- Certificate of Achievement Strengths-based Case Management
- Non-Coercive Approaches to Conflict Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefits401k matchStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsFlexible work hoursPaid time off4-day work weekSoftware
CARES
AWARDS
Zoom
Timeline
Case Manager
Black Veterans for Social Justice
12.2023 - 03.2024
Housing Specialist
Services for the UnderServed
04.2022 - 12.2023
Senior Case Manager
Women In Need
03.2013 - 06.2021
Senior Case Manager
SCO Family of Services Crotona Inn, New York, N. Y
10.2011 - 03.2013
Senior Shift Supervisor
SCO Family of Services Crotona Inn, Bronx, NY
11.2008 - 10.2011
Residential Supervisor
SCO Family of Services Hollis Avenue, Queens, NY
01.2005 - 01.2006
Ph.D. - Advanced Studies in Human Social Behavior
Capella University
Master of Arts - Psychology/Marriage and Family Therapy
Mercy College
Bachelor of Science - Psychology/Criminal Justice
Mercy College
Associate Degree - Liberal Arts And Sciences
Mercy College
- Cultural Competency
- Sexual Harassment
- Child Abuse Certificate
- LGBTQ
- Understanding Substance Use and Its Impact on Shelter Residents
- Naloxone Overdose Rescue Training
- Safe Talk Harm Reduction
- Reducing Job-Related Stress: The Role of Coping & Organizational Change
- Understanding Reentry in NYC: From Incarceration to the Community
- Understanding Homelessness & Professional Boundaries
- Mandated Reporter
- De-escalation training
- Understanding Professional Boundaries
- Workforce Planning and Development
- Domestic Violence Intimate Partner 101
- Women in Need Workforce Planning and Development
- Certificate of Achievement Strengths-based Case Management
- Non-Coercive Approaches to Conflict Management
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