Lorna Migiro
Arlington,TX
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time communication and problem-solving skills.
A customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
9
9
years of professional experience
Work History
Pro Sales & Customer Service Associate
The Home Depot Inc
05.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships
- Handled customer inquiries via email and chat, giving prompt answers to customer questions
- Signed up customers for pro extra loyalty accounts to help with discounts and savings
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Processing orders and returns in a prompt manner while ensuring accuracy
- Informed customers of promotions to increase sales productivity and volume
- Built relationships with customers and community to promote long term business growth
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Package Handler Trainer
FedEx
08.2022 - 11.2024
- Followed safety regulations to maintain safe work environment
- Collaborated with other package handlers to provide prompt and accurate delivery of orders
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Proved successful working within tight deadlines and a fast-paced environment
- Surrounded items in cling film, padded blankets, and tape to protect from damage
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to increased productivity by working effectively in high-pressure situations.
Sales Associate
TJ Maxx, TJX Companies
08.2022 - 06.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to build a rapport
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions about sizing, accessories, and merchandise care
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Managed returns, exchanges and refunds in accordance with store policy
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Informed customers of promotions to increase sales productivity and volume
Administrative Office Clerk
National Rural Inclusive Growth Project
12.2020 - 12.2021
- Maintained organized files and stocked supplies to support team needs and maximize performance
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Compiling quarterly reports to management to show progress on existing projects
- Handled incoming business and client requests for information
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Served as a liaison between departments by attending meetings on behalf of the administrative team, taking detailed notes, and sharing pertinent information with relevant parties.
- Streamlined incoming calls, directing them to appropriate personnel while providing excellent customer service to callers.
- Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
- Reduced errors in data entry and record-keeping by meticulously maintaining accurate electronic files and physical documentation.
Customer Service Representative
Airtel Communications
05.2018 - 09.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Administered user support to numerous users by implementing procedural and technical solutions to diagnose network and device problems.
- Continually updated knowledge on emerging trends within the telecoms industry, applying relevant insights to enhance service offerings and stay ahead of evolving client needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Enhanced sales performance through effective communication of product features and benefits.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
Supply Chain Intern
Kenya Airports Authority
09.2015 - 12.2015
- Recommended purchasing goods, supplies and services to meet supply chain goals
- Built long-term relationships due to prompt and courteous service
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
- Recommended purchasing goods, supplies and services to meet supply chain goals
- Enhanced inventory accuracy by conducting regular audits and maintaining updated records.
- Improved procurement processes through the implementation of best practices, resulting in reduced operational costs.
- Participated in forecasting activities to ensure accurate demand planning and optimal inventory levels.
- Maintained high levels of customer satisfaction by ensuring timely resolution of queries and concerns relating to product availability or shipments.
- Assisted in reducing lead times with effective coordination between suppliers, manufacturers, and distributors.
- Assisted team members with resolving discrepancies or issues related to purchase orders, facilitating smoother transactions.
- Developed strong relationships with suppliers, fostering a collaborative environment that resulted in improved service levels.
- Gathered data and prepared reports to assist management in making informed decisions regarding supply chain operations.
Education
Professional Certification In Supply And Procureme - Supplies And Procurement
Kenya Institute of Supplies Management
Kenya12.2017
Bachelor Of Supply Chain Management - Purchasing, Procurement, And Contracts Management
Jomo Kenyatta University
Kenya11.2016
High School Diploma -
Apostolic Camel Girls' High School
Kenya12.2012
Skills
- Microsoft Word & Excel
- Creating purchase orders
- Order picking and processing
- Stocking and Replenishing
- Product and Service Sales
- Point of Sale Knowledge
- Exceptional Customer Service
- Problem-solving skills
- Client communication
- Issue resolution
- Account management
- Customer feedback
- Research skills
- Customer inquiries
- Customer follow-up
- Customer accounts
- Database management
- Filing
- Recordkeeping
- Mail handling
- Meticulous attention to detail
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Portuguese
Elementary
Interests
Music
Reading books
Adventures in nature
Baking
Gardening
Socializing
Watching documentaries
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offWork from home option401k matchPaid sick leaveTimeline
Package Handler Trainer
FedEx
08.2022 - 11.2024
Sales Associate
TJ Maxx, TJX Companies
08.2022 - 06.2023
Pro Sales & Customer Service Associate
The Home Depot Inc
05.2022 - Current
Administrative Office Clerk
National Rural Inclusive Growth Project
12.2020 - 12.2021
Customer Service Representative
Airtel Communications
05.2018 - 09.2019
Supply Chain Intern
Kenya Airports Authority
09.2015 - 12.2015
Professional Certification In Supply And Procureme - Supplies And Procurement
Kenya Institute of Supplies Management
Bachelor Of Supply Chain Management - Purchasing, Procurement, And Contracts Management
Jomo Kenyatta University
High School Diploma -
Apostolic Camel Girls' High School
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