Lorraine Cabrera
Poteet,TX
Summary
Dynamic office management and administration professional with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Recognized for dependability, ethical standards, and reliability, blending advanced organizational skills with technical expertise and business acumen to drive success. Adept at collaborating with cross-functional teams to ensure operational excellence and elevate service standards. Committed to fostering a positive work environment that supports team growth and enhances overall performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Villa Dental
San Antonio, US
04.2023 - Current
- Present treatment plans and help educate patients
- Open Dental knowledge
- Collect payment and maintain petty cash log
- A/R reports / calling patients to collect balances.
- Received EOB's and enter insurance payments accordingly to each accounts
- Insurance claims
- Greeting patients
- Checking out patients
- Insurance verification
- Training new employees
- End of month mail statement
- Create weekly work schedule
- Maintain monthly goals
Treatment Coordinator/ Insurance Coordinator
Stone Oak Pediatric Dentistry
San Antonio, US
11.2022 - 04.2023
- Responsible for scheduling all doctor and hygiene treatment appointments for multiple providers
- Present treatment plans
- Assisted patients with any dental or billing concerns.
- Verified PPO dental insurance (online or by phone)
- Entered new dental plans in the system and updated any existing plans (ex: annual max, percentage coverage and deductible changes)
- Dentrix knowledge
- Collected payment from patients
- Performed front desk duties and checked in patients
- Call to confirm appointments
- Make sure all forms are up to date and see if any patients need updated paperwork
- Communicated daily with hygiene coordinator to insure productive schedule
Scheduling Coordinator
Ferris Orthodontics
San Antonio, US
07.2021 - 08.2022
- Daily telephone and/or email interactions with patients and different dental offices
- Complete end of day reports
- Greet patients
- Assisted in delivering essix/hawley retainers
- Turning over chairs
- Run weekly/monthly reports to manage recall patients
- Daily scheduling of both new and existing patients
- Present treatment plans and financials
- Collect payment
Specialty Manager
LEE DENTAL CENTERS
San Antonio, US
07.2019 - 06.2021
- Manage 4 doctors schedule at a time
- Educate patients
- Scheduling appointments
- Discuss financials with patients
- Pull reports and monthly updates
- Manage 5 employees under the specialty department
- Orthodontics, Endodontics, Oral Surgery, and Periodontics experience
- Maintain monthly goal success
- Handled day-to-day operations
- Set schedules
Patient Care Coordinator
Dr. Molar Family Dentistry
Carlsbad, US
01.2019 - 07.2019
- Greeted patients
- Scheduled patients
- Discussed financials
- Verified PPO insurances
- Pulled charts for the week and stayed prepared
- Answered phones
- Called to confirm appointments
Receptionist/Office Manager
LEE DENTAL CENTERS
San Antonio, US
06.2016 - 12.2018
- Front office
- Greeted patients
- Checked in patients for their appointments
- Answered all patient questions
- Made appointments
- Made copies and scanned documents
- Handled prescription orders
- Maintained office records
- In charged of over 15 employees at once
- Managed 5-7 providers a day
- Managed employe hours and time requests off
Education
Associate's degree - Business Management
Palo Alto College
San Antonio, TX05-2026
High school or equivalent -
Oceanside High School
Oceanside, CA06.2016
Skills
- Payroll
- Dental Receptionist
- Office management
- Word
- Scheduling
- Inventory
- Insurance Verification
- Spanish
- Front Desk
- Office Administration
- Accounts Payable
- Cash handling
- Microsoft Word
- Supervising experience
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Office Manager
Villa Dental
04.2023 - Current
Treatment Coordinator/ Insurance Coordinator
Stone Oak Pediatric Dentistry
11.2022 - 04.2023
Scheduling Coordinator
Ferris Orthodontics
07.2021 - 08.2022
Specialty Manager
LEE DENTAL CENTERS
07.2019 - 06.2021
Patient Care Coordinator
Dr. Molar Family Dentistry
01.2019 - 07.2019
Receptionist/Office Manager
LEE DENTAL CENTERS
06.2016 - 12.2018
High school or equivalent -
Oceanside High School
Associate's degree - Business Management
Palo Alto College