Lorraine Drake
Braintree,MA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in hospital based Care Coordination in complex level one trama environment, triage in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse, Care Coordination
Brigham And Women's Hospital, Travel Nurse
Boston, MA
11.2021 - Current
- Performance through accurate knowledge of patients and families through participation in huddles, high risk rounds and documentation of case management assessments, plan of care and discharge plan.
- Ability to assess patients for high-risk indicators and project length of stay.
- Assess multiple LOC: all settings HLOC, Acute Rehab, LTAC; SNF or home care and make referral as appropriate. Managed 35 patient per day and communication with patient family members and increased patient satisfaction.
- Performed utilize criteria and perform InterQual process for notification/ case escalation to physician Advisor if admission intent order needs review.
Registered Nurse; Case Manager; Utilization
Access Health INC
Muskegon, MI
04.2021 - 10.2021
- Collaboration with local hospital staff skilled health care facilities to provide cost effect care regarding 300, C-3 patients.
- Quality outcomes, optimizing service utilization process. Reviewing claims and processing billing
- Developing, implantation, performed, educational classes for C-3 members and staff members to promote healthy lifestyle behaviors.
- Promote, create and autonomous work environment (work smarter not harder concept).
Registered Nurse; Office Nurse
Mercy Health Physician Partners
Muskegon, MI
09.2017 - 04.2021
- Circuiting and covering for nursing departments and improving business operations and streamline processes within 15 provider practice
- Communicating with hospital staff with hospitalized patients and completed TOC/TMC patient and assisted with navigation placement after discharge. (SNF, in-patient rehab and home care services).
- Reviewed of clinical quality measures for CMS.
- Performing Annual Wellness exams, 5 per day along with TOC/TMC, have improved customer satisfaction 98%.
- Increased providers revenue 90%, by patient complete rate on "Standards of Care."
- Performed phone triage managing over 350-500 calls per day.
Registered Nurse; Diabetes Coordinator
Marlette Regional Hospital
Marlette, MI
11.2014 - 09.2017
- Successfully re-certified Diabetes Self-Management program through National ADA and MDCH and compliance with CMS.
- Developed and marketing program through radio interviews and knowledgeable program brochures.
- Skilled in budget preparation and overhead management of 3 employees.
- Increased patient satisfaction 100% and increased participation 300, patient's completion of diabetes educational program.
Education
Associate of Applied Science - Nursing
Oakland Community College, Highland Lakes
Waterford, MI05.1992
Skills
- Service Utilization Improvements
- Verbal and Written Communication
- Care Coordination
- Employee Supervision
- Process Implementation
- Policy and Program Development
- Operating Plans Development
- Diet and Nutrition
- Specialized Healthcare Referrals
- Time Management
Accomplishments
Travel Nurse since 11/2021
Certification
- Certified Case Manager
- Certified Diabetes Educator
- ACLS Provider
Timeline
Registered Nurse, Care Coordination
Brigham And Women's Hospital, Travel Nurse
11.2021 - Current
Registered Nurse; Case Manager; Utilization
Access Health INC
04.2021 - 10.2021
Registered Nurse; Office Nurse
Mercy Health Physician Partners
09.2017 - 04.2021
Registered Nurse; Diabetes Coordinator
Marlette Regional Hospital
11.2014 - 09.2017
Associate of Applied Science - Nursing
Oakland Community College, Highland Lakes