Summary
Overview
Work History
Education
Skills
Timeline
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Lorraine Haydon

Indianapolis,IN

Summary

Dynamic Surgery Scheduler at Urology of Indiana with expertise in schedule coordination and HIPAA compliance. Proven ability to enhance patient outcomes through effective communication and teamwork. Successfully managed urgent requests and obtained necessary authorizations, ensuring seamless surgical experiences while fostering strong relationships with referring physicians.

Experienced with managing surgery schedules, ensuring all appointments are accurately coordinated and communicated. Utilizes strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Track record of effective communication and patient interaction, ensuring high level of service and satisfaction.

Overview

24
24
years of professional experience

Work History

Surgery Scheduler

Urology of Indiana
12.2003 - 01.2021
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
  • Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.

LPN

Community Hospital East
04.1997 - 11.2003
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
  • Responded to patient requests with appropriate clinical and personal assistance.

Education

High School Diploma -

Clayton Valley High School
Concord, CA

LPN Vocational Degree - Nursing Practice

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Schedule coordination
  • HIPAA compliance
  • Obtaining authorizations
  • Teamwork orientation
  • Scheduling tests and procedures
  • Patient scheduling

Timeline

Surgery Scheduler

Urology of Indiana
12.2003 - 01.2021

LPN

Community Hospital East
04.1997 - 11.2003

High School Diploma -

Clayton Valley High School

LPN Vocational Degree - Nursing Practice

Ivy Tech Community College of Indiana

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Lorraine Haydon