Lorraine Johnson
Arlington,VA
Summary
Driven by results, I leveraged my expertise in data center operations and network troubleshooting at Circet USA/T-Mobile, enhancing client satisfaction through collaborative service delivery improvements. As a Cybersecurity Analyst Intern at T-Mobile, I strengthened network security, showcasing my analytical skills and team-oriented approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Data Center Technician
Circet USA/T-Mobile
03.1998 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
Cybersecurity Analyst Intern
T-Mobile
08.2022 - 11.2022
- Assisted senior analysts in researching potential threat actors, enabling more informed decision-making during incident investigations.
- Conducted regular reviews of user access rights, identifying unauthorized privileges and revoking access as needed.
- Supported incident response efforts by collecting evidence, documenting findings, and assisting in remediation efforts.
- Enhanced network security by conducting thorough vulnerability assessments and penetration tests.
Education
Master of Science - Information Systems
Strayer University
Ashburn Campus, VA05.2005
Bachelor of Arts - English
University of Liberia
Monrovia, Liberia12.1987
Skills
- Network Troubleshooting
- Hardware maintenance
- Asset Management
- Incident Management
- Root Cause Analysis
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Decision-Making
- Professionalism
- Continuous Improvement
- Written Communication
- Analytical Skills
- Vulnerability Assessment
Certification
- Certified in Cyber Security
Timeline
Cybersecurity Analyst Intern
T-Mobile
08.2022 - 11.2022
Data Center Technician
Circet USA/T-Mobile
03.1998 - Current
Master of Science - Information Systems
Strayer University
Bachelor of Arts - English
University of Liberia
- Certified in Cyber Security
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