Lorraine Lopez
2950 NE14th Steet Apt. C8 Ocala ,Florida
Summary
Dynamic professional with extensive experience in property management and customer service. Known for effective decision-making and adaptability, leading initiatives that improve operational efficiency and customer satisfaction. Committed to fostering a collaborative team environment and achieving business objective and goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
SNS Property Management
Ocala, FL
01.2023 - 02.2025
- Managed daily operations to ensure efficient property management processes.
- Developed and implemented training programs for new staff members.
- Coordinated maintenance schedules, enhancing tenant satisfaction and property upkeep.
- Streamlined reporting procedures, improving accuracy and timeliness of financial data.
- Implemented quality control measures that improved service consistency and customer satisfaction.
- Managed scheduling of staff shifts, ensuring adequate coverage during peak hours and events.
- Supported budget management initiatives by monitoring expenses and recommending cost-saving strategies.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Streamlined operations by implementing efficient workflow processes and procedures.
Utility Billing Clerk
City Of Walthourville
Walthourville, GA
04.2019 - 04.2020
- Processed utility billing statements accurately and efficiently for residential and commercial customers.
- Managed customer inquiries and resolved billing discrepancies promptly to ensure satisfaction.
- Maintained detailed records of payment transactions using billing software systems.
- Analyzed billing data to identify trends, improving accuracy in future billings.
- Collaborated with finance team to streamline payment processing procedures and enhance workflow efficiency.
- Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
- Streamlined bill payment processing for faster customer service and reduced late payments.
- Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Reconciled accounts receivable to general ledger.
- Maintained accurate records of customer payments.
Assistant Manager
First Communities Management
Hinesville, GA
09.2012 - 09.2014
- Assisted in budget preparation, ensuring alignment with operational goals and financial constraints.
- Led team meetings to foster communication and address property management challenges.
- Analyzed tenant feedback to identify improvement areas in service delivery.
- Collaborated with vendors to negotiate contracts, optimizing service costs and quality.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Streamlined reporting procedures, improving accuracy and timeliness of financial data.
- Managed budget, accounts, rent collection, Notice to Vacate, Filled for eviction.
Personal Banker
Wells Fargo Bank
Colorado Springs, CO
11.2011 - 08.2012
- Developed strong customer relationships through personalized banking solutions and financial education.
- Assisted clients in identifying financial needs and recommending appropriate products and services.
- Processed transactions with high accuracy, ensuring compliance with bank policies and procedures.
- Educated customers on digital banking tools to enhance user experience and accessibility.
Education
Master of Arts - Education
Del Turabo University
Gurabo, PR06-2004
Bachelor of Arts - Arts Education
University of Puerto Rico
Humacao, PR06-1998
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Staff supervision
- Customer relationship management (CRM)
- Adaptability and flexibility
- Verbal and written communication
- Multitasking and organization
- Professional and courteous
- Customer service and satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
SNS Property Management
01.2023 - 02.2025
Utility Billing Clerk
City Of Walthourville
04.2019 - 04.2020
Assistant Manager
First Communities Management
09.2012 - 09.2014
Personal Banker
Wells Fargo Bank
11.2011 - 08.2012
Master of Arts - Education
Del Turabo University
Bachelor of Arts - Arts Education
University of Puerto Rico